Manager Sales Interlock
at IFFCO
Dubai, دبي, United Arab Emirates -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 28 Jul, 2024 | Not Specified | 02 May, 2024 | 6 year(s) or above | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
JOB SUMMARY
The purpose of this role is to ensure efficient execution of the GBS Sales processes and manage interlocking activities with the outsourcing partner to achieve the customer-agreed service level agreements (SLAs) and service goals.
In summary, the GBS Sales Intelock is expected to:
- Support the GBS Sales strategy, ensuring alignment with the organization’s goals.
- Deliver operational excellence, optimizing processes and reducing costs.
- Foster a culture of continuous improvement and innovation within the GBS team.
- Build strong relationships with BU stakeholders.
- Maintain a high level of compliance and risk management within GBS operations.
- Lead by example, demonstrating a commitment to the organization’s values and ethical standards.
WORK EXPERIENCE REQUIREMENT
Proven experience in leading Sales functions, ideally with minimum 6+ years of experience in a similar role in large scale GBS/shared service organization.
Must have worked with the ERP(Oracle/SAP)
QUALIFICATION
Must have a Bachelor Degree in Commerce, Marketing, Business Administration, or a related field.
Responsibilities:
Strategic Direction Setting
- Provide input to GBS Sales service scope expansion decisions.
- Support strategic GBS Sales resource planning for specific end to end process/ segment area
- Provide input to GBS Sales operational performance metric and target level setting based on alignment with GPO and segment leadership
- Provide input to prioritization of transformation projects across Sales .
Service Delivery Execution
- Ensure delivery of GBS Sales services in accordance with agreed metrics and targets (i.e. SLAs).
- Providing oversight, ensuring compliance and preforming checks on the activities performed by the 3rd party provider
- Service delivery Point of escalation in IFFCO for process non-compliances/ escalations
- Interlock with BU Segments for end-to-end Sales processes.
- Implement GBS Talent Management, training and development strategy within captive
- Provide tactical support and issue resolution to internal and external customers.
- Support Knowledge transfer activities for future work transitioning to GBS
- Manage GBS specific controls and approvals (as applicable)
- Maintain business continuity and risk management plans
Process Excellence
- Implement best practices and continuous improvement initiatives to enhance operational efficiency and service quality.
- Ensure compliance with relevant regulations and industry standards.
Stakeholder Engagement
- Collaborate with key stakeholders across business units to understand their needs and provide tailored GBS solutions.
- Build strong relationships with internal and external clients to drive customer satisfaction.
- Collaborate with regional business leaders and functional heads to understand their needs and align GBS services accordingly.
- Act as the primary point of contact for regional stakeholders and ensure their satisfaction with GBS services.
Change Management
- Drive change management initiatives within GBS and support organizational change efforts across the region.
REQUIREMENT SUMMARY
Min:6.0Max:11.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
Commerce marketing business administration or a related field
Proficient
1
Dubai, United Arab Emirates