Manager, Sales Key Accounts
at DHL
NES, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 07 Aug, 2024 | Not Specified | 09 May, 2024 | 5 year(s) or above | Working Experience,Value Creation,Freight Forwarding,Presentation Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
JOB DESCRIPTION
- Manages relationship of a defined number of CSI/ MNC and SC customers and prospects in a particular sector (serves as primary contact for the customers and coordinates the account e.g. with regards to Trade Lane involvement).
- Seeks and prospects for Strategic Customer targets to win new customers.
- Ensures that Key Account activities are aligned with global/regional sector strategy
- Focuses more on customer and sales relationship building through attending external customer meetings and internal meetings as necessary in order to support business development.
- Achieves stipulated sales target by maintaining a healthy pipeline, good contractual performance and proactive thinking.
- Ensures accuracy and proper maintenance of sales activity records through regular reporting and analysis of sales activities.
- Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA’s & SOP’s).
- Ensures successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential problems.
- Coordinates with CRMs on account planning, customer enquiries, business reviews, etc.
- Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues.
- Consults CRMs and Sector Heads on potential solutions and best practice.
- Gathers customer and market information to update Product and Trade Lane on current conditions.
JOB REQUIREMENTS
- Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP, monthly performance reviews with customers
- Proven track record in developing and growing business with assigned portfolio of customers through RFQ, customised solutions selling
- Good understanding of sector trends in the freight forwarding industry
- Able to identify customer needs by gathering information and building long-term relationships through value creation
- Well developed communication and presentation skills
- Diploma/ degree with more than 5 years of relevant working experience in a MNC environment
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
A mnc environment
Proficient
1
North-East Singapore, Singapore