Manager, Sales Operations

at  Enghouse

WHO WE ARE:

Enghouse Systems Limited (TSX:ENGH) is a leading publicly traded technology company dedicated to delivering innovative solutions globally. Specializing in software solutions across various sectors, Enghouse empowers organizations to optimize communication channels, enhance productivity, and streamline operations. With a commitment to innovation and customer-centricity, Enghouse Systems continues to drive digital transformation for businesses worldwide.

THE ROLE

The Enghouse Sales Operations team is responsible for bringing a data-driven framework to create and drive a culture of accountability and achievement for sustained profitable growth. We are looking for a Manager, Sales Operations who can thrive in a fast-paced, diverse, and entrepreneurial environment. The ideal candidate would demonstrate exceptional business acumen, financial analysis, and business partnership skills with experience working in B2B SaaS organizations and or other enterprise software organizations.

WHAT YOU WILL BE DOING:

• Planning and Forecasting. Support the local Sales and Sales Operations leadership with annual budgeting of sales revenue and operating incomes, including weekly, monthly, quarterly KPI tracking of trend to plan providing on-going analysis of strengths and weaknesses of sales strategy. Proactively monitor and strive to maintain high levels of quality and data accuracy.
• Drive alignment and process optimization that will improve sales productivity. Accomplish this via effective communication top down, collaborating on GTM policies with cross-functional teams and building new processes that support both global and regional initiatives.
• Metrics and Insights. Manage and leverage cross-functional data to conduct analysis, drive insights and ensure tracking of key metrics for internal reporting. Learn to leverage Global Reporting standards for specific sales teams and regions you are assigned too. Expected to drive weekly, monthly, quarterly and annual sales operations cadences for your sales region in partnership with the Sales Leader.
• Tech: Be able to build business requirement needs to improve the Go-to-Market tech stack for your sales regions: SalesForce.com, ZoomInfo (or other comparable tool), LinkedIn Sales Navigator, SalesLoft (or other comparable tool), BI tools provided, etc. Implement workflows and automation with a mindset geared towards automating reporting to improve sales productivity.
• Pricing. Work collaboratively across sales, finance, and product marketing to develop business requirements for SalesForce pricebooks and or CPQ.
• Commissions. Conduct financial and operational analysis to ensure commission plans and relative quotas are set according to Enghouse operating principles and metrics.

TO BE SUCCESSFUL IN THIS ROLE, YOU BRING:

• 5+ years’ experience in a sales operation’s role within a B2B SaaS and or Software organization preferred but not required.
• You value your relationships within the GTM organization to drive alignment.
• Demonstrated experience with go-to-market tech stack preferred but not required: SalesForce, SalesLoft, LinkedIn, other)
• Extremely analytical with the ability to leverage data autonomously to drive insights (Segmentation Analysis, Churn Analysis, Growth trending, Cohort Analysis).
• Passionate about data and comfortable working with large data sets.