Manager, Sales Operations

at  Mitsubishi HC Capital Canada

Mitsubishi HC Capital Canada and its parent company, Mitsubishi HC Capital America, form the largest non-captive, nonbank commercial finance company in North America constantly growing and transforming to contribute to a prosperous and sustainable future, creating social value through optimizing the potential of assets.
Joining Mitsubishi HC Capital Canada means becoming an integral part of an experienced team offering flexible commercial financing solutions adapted to the needs of Canadian businesses.
We stand out thanks to a collaborative culture focused on the well-being of our employees, accountability and career development, open-mindedness, inclusiveness as well as positive leadership in our daily activities!
In addition, a sales team specializing in sustainable development and a community action committee allow us to make a significant social and environmental difference.

• Manage and support a team of documentation specialists.
• Participate in projects to improve the efficiency of the documentation process and ensure continuous improvement of the team.
• Provide support to the Sr. Manager in the day-to-day running of the teams.
• Supervise operations to ensure operational excellence and adherence to Service Level Agreements
• Take charge of creating structured documentation for complex files requiring greater expertise
• Manage expectations and priorities with internal partners.
• Develop and maintain relationships with internal partners to ensure collaboration while being able to influence and motivate.
• Address escalations and concerns in a timely fashion.
• Serve as a mentor/coach to new and existing employees to ensure that they adhere to company policies, best practices, and service excellence standards.
• Assist in the maintenance of a positive, productive, and achievement-oriented work environment for the team.
• Participate in performance evaluations.
• Create reports and presentations as required.
• Any other department-related tasks as required.