MANAGER / SENIOR MANAGER, CLIENT SERVICES

at  Louis Vuitton

POSTE

We are looking for a Client Services Manager to champion the multi-country teams to achieve the highest level of Client experience and commercial success. He/she is responsible for activities that have a direct impact on Client satisfaction, sales and productivity.

QUALIFICATION / SKILLS

• Diploma or Degree holder in related disciplines.
• Over 5 years’ in a client experience role, preferably within the luxury retail industry.
• Previous experience in a call center or client servicing role.
• Experience in exceptional team management, able to motivate and coach team members.
• Excellent planning, organization skills with a drive to meet tight deadlines and budgets.
• Highly motivated, entrepreneurial & ability to adapt well in a dynamic business culture.
• Good command of English, both verbal and written, knowing Mandarin would be a plus.

ROLE MODEL ON SELLING

• Lead by example, understand the Client’s needs, identify potential areas of improvement and cultivate a feel for the market trends.
• Provide consistent and qualitative feedback, coach the team on the spot and coach your Managers into coaching their own teams.