Manager Service Delivery Process Alignment and Communications

at  Emerson

Emerson’s 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Manager, Service Delivery Process Alignment and Communications, you will drive global excellence and consistency for all processes required and performed by the IT SD&O organization.
In this capacity, you will develop a solid process management framework, including visualization of all required processes and accurate status on development achievement progress. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.
If this sounds like a perfect fit for you, apply now and join our team in Quezon City, transferring soon to Mandaluyong City, Philippines! All roles are currently in a blended Work-From-Home arrangement, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.

PREFERRED QUALIFICATIONS THAT SET YOU APART

• Master’s Degree or Master of Business Administration is a plus.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• To develop, document, and expose the IT SD&O Processes Management Framework, make it visible to the entire IT SD&O organization.
• To define the progress roadmap every year based on priorities to develop each policy, process, and standard operating procedure.
• To proactively collaborate with relevant process owners and subject matter authorities in all organizations to align the process content with industry-standard methodologies.
• To develop the appropriate metrics, dashboards, and control loops reflecting the level of usage and adoption of all processes.
• To define and implement an agreed-upon communication calendar.
• To coordinate recurring communication meetings (both internal and external) and maintain an accurate list of invites.
• To maintain the IT SD&O SharePoint site up to date, including our controlled dashboard page.

FOR THIS ROLE, YOU WILL NEED:

• Bachelor’s degree in Information Technology, Engineering, Communications, Business, or related field.
• 5 years of experience within a Service Delivery and Operations function, Finance function, or General IT.
• Demonstrable experience with process management principles and best practices.
• Experience with managing IT projects and initiatives with a global impact within the organization.
• Proficiency in Microsoft Office Kit and other internal tools and data management systems (Oracle, My IT, PowerBI).