Manager, Service Delivery & Vendor Management

at  Microsoft

The Manager, Service Delivery & Vendor Management role sits within the Global Vendor Operations team for Microsoft’s Operations Service Center (OSC), a part of the Microsoft Business Operations organization. The role is responsible for the Service Delivery management and Vendor Management of our outsourced contracts and ensuring all Service Level Agreements (SLAs) are met by our vendors. This role will manage a team of Service Delivery Managers and Vendor Account Managers globally, and empathy for Diversity & Inclusion will be critical, in addition to being able to demonstrate Model-Coach-Care. The Manager is also responsible for crafting outsourcing strategy, working with stakeholders to determine outsourcing governance in line with local government regulations together with Finance, Procurement and Legal. The role will be the escalation point for vendor related performance.
The successful candidate should be comfortable working within a highly matrix-driven multinational organization, exhibit solid organizational, communication, judgement, and analytical skills with a customer and compliance focus. If you love the pursuit of excellence and are inspired by empowering every person and every organization on the planet to achieve more, then we invite you to learn more about Microsoft Business Operations and the value we deliver to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work

REQUIRED/MINIMUM QUALIFICATIONS

• Bachelor’s Degree in Business, Operations, Finance or related field AND work experience in program management, process management, process improvement
• OR equivalent experience.
• Management experience (e.g., people, project, process, vendor, change) experience.

PREFERRED QUALIFICATIONS

• Experience in Outsourcing Strategy, Supplier Relationship Management, and Service Delivery
• People Management experience, and experience managing a global team with diverse background
• Expertise in Outsourcing Strategy, including ability to map out strategic outsourcing governance, vendor evaluation, and demonstrated significant business impact through contract negotiation
• Ability to establish and maintain C-Level Supplier Relationship Management in crafting strategies to drive win-win outcome for Microsoft & Supplier
• Proven track record in Service Delivery Management at a global level, ability to design and ensure delivery of service by Supplier, drive continuous improvement and escalation management
  Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations