Manager Services Solutions

at  Benelux Netherlands

JOB DESCRIPTION

Responsible for leading the team of sales engineers and service coordinators in dedicated to implementing and delivering value added service services to Lyreco customers . Connecting with all different stakeholders and departments to align processes. This roll requires a dynamic individual with strong leadership skills, a customercentric mindset and a passion for driving excellence in service delivery. Beside that he/her needs to c ollaborate with both sales and customers to improve our service offering in a profitable way. Co-develop and implement new services coming from the local market needs (This role with a Benelux scope). Support the growth acceleration of Lyreco by making services available and accessible to all our customers. And a chieve the periodic goals .

• Lead and manage a team of Solution Services professionals, providing guidance and support in delivering exceptional solutions to our clients.
•Collaborate with cross-functional teams to define customer implementation objectives , develop project plans, and ensure successful project delivery.
• Work closely with clients to understand their needs, provide expert advice, and deliver tailored solutions that exceed their expectations .
• Drive continuous improvement initiatives within the Solution Services team to optimize processes and enhance service delivery.
• Build and maintain strong relationships with clients, acting as a trusted advisor and ensuring customer satisfaction.
• Monitor and evaluate the performance of the Solution Services team, providing coaching and development opportunities to team members.
• Stay up-to-date with industry trends and best practices in order to provide innovative and effective solutions to our clients.

The responsibilities of this position include -but may not be limited to-:

• Workwear solutions
• Vending machines
• Gass detection
• Fall protection
• Training services
• Fitting services
• Lyreco coffee solutions
• Lyreco washroom solutions