Manager, Software Engineering - Alerting Evaluation (Remote)

at  New Relic

Req ID
FY24|R&D|#6125
Location(s)
Atlanta, Georgia, USA; Austin, Texas, USA; Baltimore, Maryland, USA; Boston, Massachusetts, USA; Charleston, South Carolina, USA; Charlotte, North Carolina, USA; Chicago, Illinois, USA; Cincinnati, Ohio, USA; Cleveland, Ohio, USA; Dallas, Texas, USA; Detroit, Michigan, USA; Houston, Texas, USA; Indianapolis, Indiana, USA; Jersey City, New Jersey, USA; Los Angeles, California, USA; Miami, Florida, USA; Orlando, Florida, USA; Philadelphia, Pennsylvania, USA; Phoenix, Arizona, USA; Portland, Oregon, USA; Salt Lake City, Utah, USA; Vancouver, Washington, USA;
Work arrangement(s)
Fully Remote (works exclusively from home), Hybrid (works from home and New Relic office throughout the week)
Your opportunity
The AlOPS Data Platform group at New Relic builds the platform and foundational services for secure, automated, reliable, and evaluation of streaming telemetry data. As an Engineering Manager leading the Alert Evaluation, you’ll work with engineers that are in charge of a critical part of our Full Stack Observability products, as well as our unified dashboarding and data exploration strategy!
Being an integral part of almost every line of New Relic business means we have a lot of internal customers, each with their own urgent needs. Balancing these needs while moving forward with our own initiatives takes finely tuned risk/reward analysis as well as a customer-focused attitude.
We are looking for an experienced engineering leader with a passion for people to lead teams, coach engineers, and collaborate with multiple teams across the product organization!

What you’ll do

• Own the team roadmaps, striking a balance between feature-forward work, maintaining reliable services and paying off technical debt
• Enable strong and nimble teams of engineers with the context, vision, skills and tools they need to succeed
• Lead and grow teams of software engineers that work on the performance and reliability of our streaming platform and systems
• Develop and iterate on processes and practices that keep your teams focused and executing efficiently
• Lead with a DevOps approach - we build and maintain our software, including taking turns being on-call, and tailoring our on-call alert policies to prevent pager-fatigue
• Ensure the success of Ingest and Streaming services and initiatives through the planning, design, and execution phases within and across teams and organizations
• Partner closely with product management, the group SRE leader, fellow engineering leaders, and key decision-makers to set up team priorities and roadmap
• Foster an inclusive environment where diverse perspectives thrive

This role requires

• 2+ years of experience leading high-performing operationally focused software engineering teams
• Prior experience in a technical leadership role leading multiple roadmaps/backlogs
• Understanding of operating distributed data systems at scale
• Experience leading distributed teams with a variety of Software Development Life Cycles
• Involvement with operating Tier 1 production services
• Experience coaching and developing early-career engineers along with seasoned professionals
• Ability to collaborate within your own and across departments
• Experience managing remote teams across multiple countries & timezones.

Bonus points if you have

• Familiarity with operating in a public cloud
• Experience with deployment automation
• Exposure to cloud transformations and/or hybrid cloud

PLEASE NOTE THAT VISA SPONSORSHIP IS NOT AVAILABLE FOR THIS POSITION.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit https://newrelic.avature.net/accommodations to submit your request.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

What you’ll do

• Own the team roadmaps, striking a balance between feature-forward work, maintaining reliable services and paying off technical debt
• Enable strong and nimble teams of engineers with the context, vision, skills and tools they need to succeed
• Lead and grow teams of software engineers that work on the performance and reliability of our streaming platform and systems
• Develop and iterate on processes and practices that keep your teams focused and executing efficiently
• Lead with a DevOps approach - we build and maintain our software, including taking turns being on-call, and tailoring our on-call alert policies to prevent pager-fatigue
• Ensure the success of Ingest and Streaming services and initiatives through the planning, design, and execution phases within and across teams and organizations
• Partner closely with product management, the group SRE leader, fellow engineering leaders, and key decision-makers to set up team priorities and roadmap
• Foster an inclusive environment where diverse perspectives thriv

This role requires

• 2+ years of experience leading high-performing operationally focused software engineering teams
• Prior experience in a technical leadership role leading multiple roadmaps/backlogs
• Understanding of operating distributed data systems at scale
• Experience leading distributed teams with a variety of Software Development Life Cycles
• Involvement with operating Tier 1 production services
• Experience coaching and developing early-career engineers along with seasoned professionals
• Ability to collaborate within your own and across departments
• Experience managing remote teams across multiple countries & timezones