Manager, Software Implementation

at  Viv Technologies Inc

The person in this role is tech-savvy with expert knowledge of SaaS products, digital technologies and software implementation practices. The Manager, Software Implementation is responsible for the successful implementation and technology absorption of Viv Technologies’ proprietary software with external customers.

• Conduct discoveries to understand the scope of external customers’ business and operational requirements and translate requirements into the implementation process.
• Develop and execute the implementation plan using project and process management techniques and skills.
• Develop content and deliver impactful customer training including presentations, written materials, videos and demos.
• Liaise between the customer and internal stakeholders to ensure external customers’ expectations are clear and successfully delivered.
• Collaborate effectively with internal stakeholders to progress towards implementation milestones.
• Communicate all project updates to senior management including continuous improvement ideas.
• Create and maintain all relevant documentation as required.