At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It’s a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn’t attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

SKILLS AND EXPERIENCE WE ARE LOOKING FOR:

• Has a Bachelor’s degree.
• Experience managing client-facing, Professional Services teams.
• Experience in SaaS/e-commerce industries
• Five (or more) years of experience leading a team of Solution Architects.
• Strong financial analysis experience (margin analysis, discounting strategies, P&L, ROI, etc.).
• Track record of meeting and exceeding Services sales forecasts and commitments.
• Strong coaching and mentoring experience; able to confidently provide constructive, professional development feedback.
• Ability to work closely in a highly collaborative manner with internal stakeholders on client-facing pre-sales opportunities.
• Ability to work and thrive in a fast-paced environment.
• Excellent verbal and written communication skills.
• Know what it means to effectively manage up and out.
• Proven ability to ramp up quickly and a proven self-starter.
  

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AS THE MANAGER, SOLUTIONS ARCHITECTURE, YOU ARE PART OF THE GLOBAL SERVICES ORGANIZATION, LEADING A TEAM OF SOLUTIONS ARCHITECTS TO IDENTIFY AND DRIVE EXCELLENCE IN SOLUTIONS DEVELOPMENT, SERVICES SELLING AND OPPORTUNITY CLOSURE THROUGH ENGAGEMENTS WITH NEW AND EXISTING CLIENTS. YOU WILL WORK CLOSELY WITH YOUR SALES LEADERSHIP, CUSTOMER SUCCESS AND PRODUCT TO ENSURE TIMELY DELIVERY OF SERVICES SELLING SUPPORT TO SELLERS. YOUR TEAM WILL BE THE TRUSTED SME (SUBJECT MATTER EXPERTS) WITH REGARD TO IDENTIFYING OPPORTUNITIES, RECOMMENDING AND PROSCRIBING SERVICES AND SUPPORT BASED SOLUTIONS IN THE SUPPORT OF LARGER SALES EFFORTS. YOU WILL BE RESPONSIBLE FOR BUILDING, LEADING, AND RETAINING A TEAM OF HIGH PERFORMING, RELIABLE AND TRUSTED SOLUTION ARCHITECTS (SAS).

• This role requires reporting 3 days per week to our centrally located London office

RESPONSIBILITIES

• Proactively engage with Sales and Client Success while being an advocate for our Clients and Global Services delivery teams.
• Work directly with Account Directors and Account Executives to ensure that the correct Services and Support packages are presented to meet our Clients’ needs.
• Own and manage assigned regions Services bookings forecast. Participate in weekly Global Services forecast calls.
• Work closely with your assigned Sales leadership team to ensure proper and timely coaching of new service and support packages.
• Act as the escalation point for sales engagement requests and feedback.
• Develop and cultivate relationships with senior management and executives in your region(s).
• Develop relationships with peer organization leadership within Global Services to include Support, Implementation, Engagement Management, Services Product, and Analytics/Moderation teams.
• Manage and properly set expectations with internal Global Services and Sales leadership regarding SA performance, deliverables and outcomes.
• When required, participate in executive briefings and client presentations.
• Conduct weekly, one on one sessions with each SA on your team.
• Immediately address any performance concerns and implement proactive, corrective action as needed.
• Develop and put in place development plans for you assigned SAs and identify growth opportunities for learning and continuous improvement.
• Work with other SA management to develop an ongoing Services and Product knowledge and learning plan
• Review, approve and where necessary provide feedback to SAs regarding Statements of Work (SOW) detailing service activities, resource requirements, deliverables, timing and budgeted scope/hours.