Manager Station Operations III

at  Alaska Airlines

JOB-SPECIFIC EXPERIENCE, EDUCATION & SKILLS

Required

• 5 years of customer service or station operations experience, preferably with proven skills in passenger service, station operations, including cargo handling, ground operations, personnel administration, scheduling shift work, administering bargaining unit employees and budget controls.
• 2 years of leadership experience.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Excellent communication skills (both written and verbal) to enhance both customer and employee satisfaction.
• Active listener who values diverse perspective and fosters an inclusive environment.
• Ability to establish cross-functional, collaborative relationships with other teams and workgroups.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Knowledge of Alaska Airlines System Regulations and Federal Aviation Administration (FAA) policies and procedures.
• Proficiency with Sabre/Image.

AIRPORT SIDA BADGE REQUIREMENTS

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review theSIDA Badge Requirementsdocument for a comprehensive overview.

ROLE SUMMARY

The Manager, Station Operations III is responsible for owning airport operations including the station cargo operations and all ground services functions. This manager also executes Alaska Airlines (AS) strategy to ensure a superior level of customer service that will delight our guests. As a people leader, the Manager, Station Operations III leads and establishes priorities for the team in a 24/7 operation to deliver a remarkable guest experience and maintain the utmost safety standards.

KEY DUTIES

• Lead team and establish priorities of station operations and employees.
• Execute on strategy necessary plans, budgets, and schedules.
• Negotiate and manage vendor contracts.
• Make decisions related to all functions at the station, including customer service, ticketing, baggage handling, weight and balance, passenger security, ramp service activities, and reservations in a manner to ensure compliance with company service standards, policies, and all regulations of federal, state, and local port authorities.
• Manages all functions of cargo operations including time sensitive freight as required per specific contract.
• Ensures station adherence to all environmental requirements by overseeing inspections and hazard waste management.
• Conducts monthly cargo audits and manages reporting process.
• Represent the company in the community through public relations activities.
• Manage all station resources, such as facilities, equipment, and supplies.
• Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.
• Supervise labor contract administration.
• Drive effective diversity, equity and inclusion practices to build a culture of belonging while actively supporting and executing on the company’s D&I initiatives, goals and commitments.
• Shape culture of team through action, presence, and reinforcement of behaviors.