Manager, Strategic Research & Consumer Insights

at  ANZ Banking Group

Req ID: 64341
Department: Customer Research, Analytics & Insights
Division: Australia Retail
Location: Melbourne
About the role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business, or saving for things big or small.
Our Financial Wellbeing and Design (FWD) team will accelerate ANZ’s purpose of shaping a world where people and communities thrive and our ability to improve financial wellbeing through three distinct components:
Financial Wellbeing: Delivering better customer and commercial outcomes by supporting the delivery of purpose driven products, services, and experiences.
Research: Improving our understanding of financial health, human financial decision making and promising global innovations.
Design: Applying world class human centred design principles and capabilities to deliver customer centric propositions, services, and experiences.
This role will be accountable for providing strategic research and insight to support the development and validation of strategic propositions and other strategic initiatives for ANZ’s retail portfolio (ANZ and ANZ Plus). The role supports the Chapter lead, working with teams to ensure a robust evidence base is established for these initiatives and help interpret the evidence to build confidence in their decisions.
Role location: Melbourne, VIC
Role type: 12 month opportunity, full time
What your day may look like
Providing project management & research support to the Chapter Lead on the development and validation of strategic propositions and other strategic research eg:
Asking questions to identify the underlying business problem
Conforming to agreed methodologies and evidence-based standards
Developing the most appropriate research design and associated artefacts (i.e., discussion guide, stimulus, questionnaire)
Engaging stakeholders and agency partners
Managing (and in some cases conducting) the fieldwork and execution process
Building the framework for analysis and reporting
Communicating the key insights and the so what / now what implications for influence
Managing the invoice and budget
Supporting the Chapter Lead in analysis and synthesis of learnings from multiple data sources and communication of the insights effectively to relevant cross functional stakeholders in an impactful and engaging way.
Working with the Operations team to ensure the smooth functioning of research services and compliance with various operation risk and procurement policies
Collaborating with peers and internal stakeholders including behavioural science and financial wellbeing experts to shape propositions to deliver tangible improvements in financial wellbeing.
What will you bring?

Please refer the Job description for details