Manager Systems Support

at  Rogers Communications

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!
The incumbent will work as a key member of the Finance System Support Group and be an integral part of the successful development and implementation of value-added initiatives within the organization. Your primary role will be to focus on the Supply Chain transformation to Oracle ERP Cloud and assist and support the Supply Chain organization from a system and process perspective. You will act as a gatekeeper of all Oracle ERP Supply Chain operational end to end processes and will ensure that all changes/improvements have been thoroughly tested and successfully implemented.

• Actively represent the Finance System Support Group and manage our journey to the Oracle ERP Cloud platform as it relates to the Supply Chain operational processes
• Participate in the solution design with IT and the implementation partner
• Review and understand the associated configuration to support the solution design
• Participate and support master data conversion efforts and assist with data discrepancies
• Provide first level support to the end user community for Order Management, Inventory, Warehouse Management, Bill of Materials, Work in Process, Project Manufacturing, and Project Costing across all lines of business
• Review, monitor or modify batch jobs as part of the Supply Chain process to ensure their successful completion
• Review and monitor any data exceptions, investigating them to determine root cause and work with the appropriate parties within IT or Supply Chain to provide short term and long-term solutions
• Ensure timelines are accurately reflected, customer expectations are set and met for any deliverable
• Support projects to enhance system functionality and improve business processes
• Perform month end tasks related to the Supply Chain process
• Conduct audit or SOX related testing with external auditors
• Review and assist in gathering business requirements and prototyping business solutions
• Ensure consistency and best practices are followed with respect to SQL development
• Provide training to end users for Supply Chain processes and related Oracle ERP applications
• Outline and manage the testing protocol and ensure it complies with IT standards
• Support QA testing cycle for any Oracle ERP initiatives