Manager / Teamlead IT Service Operations (f/m/d)

at  CureVac

To strengthen our team in the entity CureVac Corporate Services GmbH in Tübingen we are currently looking to recruit a

YOUR QUALIFICATIONS:

• University degree in computer science, information systems, business administration, a related field or an equivalent qualification
• Proven track record in IT or business/industry, including project execution
• First experience in a leadership role is beneficial
• Strong business acumen, including industry- and domain-specific knowledge of the enterprise and its business units
• Deep understanding of current and emerging application and cloud technologies and practices, and how other enterprises are employing them
• Self-starter who self-assesses and solicits feedback from others to improve their performance
• Fluency in English, intermediate German skills
  We offer you a challenging and varied opportunity with an innovative and dynamic company that is expanding.
  With much passion and sense of responsibility, we work together on the medical revolution. We pride ourselves on maintaining an honest and trusting relationship with each other which is characterized by openness to new ideas and continuous progress. Mutual respect, reliability and personal initiative are self-evident for us.
  Design your future with us – become part of the RNA people!
  We look forward to receiving your application via our CareerPortal.

• Define and manage the operational support roles for workplace services
• Lead, coach and develop direct reports, and oversee contract resources
• Identify, monitor, publish, and manage goals and measurements to show improvements to workplace operations
• Collaborate with service providers to define and manage service operations efficiently across teams
• Act as a process owner and operate service management processes
• Ensure processes are in place to escalate and drive resolution for issues
• Partner with functional areas to support employees – including other IT teams, facilities, and HR
• Responsibility for lifecycle management (acquisition, setup, deployment, repair, collection and retirement) of digital workplace hardware and software
• Observe new technology trends that should be brought into the workplace operations team to improve business processes
• Consolidate operations capabilities in complex enterprise organizations to improve efficiencyDelivery of hybrid working excellence to improve customer and user experiences