Manager Technical Development & Training (all genders welcome)

at  Kia Europe GmbH

WHO ARE WE?

Kia is a global mobility brand with a vision to create sustainable mobility solutions for consumers, communities, and societies around the world. Founded in 1944, Kia has been building motorcycles, cars and trucks for more than 75 years.
Kia is now spearheading the popularization of electrified and battery electric vehicles, developing a growing range of mobility services while encouraging millions of people to explore the best ways of getting around. Our brand slogan – ‘Movement that inspires’ – reflects our commitment to inspire consumers through our products and services.
Kia Europe is the European sales and manufacturing arm of Kia Corporation. From our headquarters in Frankfurt, Germany, we lead 39 markets across Europe and the Caucasus, employing more than 5,500 persons, including about 3,500 blue collar workers in our state of the art car plant in Zilina, Slovakia.
Our headquarter is home to 37 different nationalities and this diversity is truly inspiring! This means that every day at Kia is an opportunity to learn something new and to grow personally and professionally. The mix of ambitious and dynamic employees from all over the world is the fuel to our success. Do you have what it takes to join our team? We are looking forward to getting to know you!

• Formulate partnerships and establish Pan-European programs and guidelines for service retention initiatives.
• Create market guidelines for service retention programs, ensuring accessibility for all customers.
• Build a business case for service retention programs and develop training materials and programs for service retention, emphasizing inclusivity and diversity.
• Develop training materials and execute Train the Trainer (TTT) events.
• Collaborate with different departments to align on service retention programs and initiatives, incorporating building blocks into Sales training for a cohesive approach.
• Implement Pan-European Motor Insurance Strategy for accident repair business and increased body parts turnover.
• Establish a Pan-European Roadside Assistance (RSA) Strategy to support customers efficiently in case of vehicle issues, incorporating customer satisfaction monitoring (using NPS methodology), follow-up, and continuous process improvement.
• Execute User-Based Insurance (UBI) strategy integrated into Kia Connect/OneApp tools.
• Establish Pan-European Roadside Assistance (RSA) Strategy with a focus on customer satisfaction and digitalized customer journeys.
• Launch fully integrated Pan-European repair finance and Pre-Paid-Maintenance programs.