Manager, Technical Support Center

at  Attabotics

ABOUT YOU

You want to work for a fast-paced company that thinks big and dreams huge. You are driven, view work as more than just a job, and are never satisfied with a project left half-done. You have a strong sense of personal ownership and responsibility for completion of objectives on time. You want to figure out why things tick which makes you tick but very little ticks you off. You want to think outside of the box and continually challenge your own limits, as well as those around you. You have a mad scientist mentality where you want to be part of the robots building robots revolution.

WHAT WE NEED

• Provide oversight and management of the day-to-day operations of the Technical Support Center
• Ensure systems are in place and utilized to capture, report and communicate service metrics, including client feedback or trends in product or service issues
• Identify best practices, contributing to the TSC knowledge base and increasing support service delivery
• Direct and oversee all aspects of Attabotics system incident response policies, objectives, and initiatives
• Collaborate with Field Operations, Engineering and other internal teams, to drive incident resolution
• Drive the continuous improvement by documenting and standardizing support processes
• Manage and report on Key Performance Indicators to the organization
• Align customer support activities and initiatives to support and enhance the objectives of the organization
• Develops team through coaching, feedback, exposure, and alignment of department goals to the organization’s goals
• Work closely with the People + Culture team on engagement, performance, retention strategies
• Other duties as required.
  If this description describes you perfectly and the work environment you know you can thrive in, send us your resume as well as describe to us what you’re passionate about and we may just reach out to you.
  Attabotics is committed to employing the best people to do the best job possible within our environment. We hire based on merit and are strongly committed to cultivating diversity as a source of excellence. Attabotics firmly believes that a vast array of perspectives produces and promotes innovation and business success. Our corporate diversity encompasses differences in ethnicity, gender identity or expression, language, age, sexual orientation, religion, socio-economic status, physical and mental ability and education.
  Attabotics promotes a corporate safety culture where employees’ health, safety & well being is number one and with the ultimate goal of establishing a zero incident work environment.
  Attabotics is aware of false advertisement of our postings, which may include compensation information. These are fraudulent sites and should not be trusted. Attabotics will never ask for any form of payment during the recruitment process. For a current listing of all our postings, and the only legitimate location to apply, please visit.
  https://jobs.lever.co/attabotic

The Technical Support Center (TSC) serves as the first line of defense against system disruptions and failures. The TSC team are responsible for proactively monitoring multiple networks for conditions that may require special attention to avoid degraded service.
Reporting to the VP Operations, you will oversee the activities of the TSC team to ensure the smooth running of Attabotics’ collection of systems, which include PLC, software, electrical, mechanical and structural components. As a people leader, you will be responsible for building and inspiring a high-performing team to ensure we are keeping pace with service demands.
This position can be located in Calgary or has the ability to be fully remote from any North American location.