MANAGER TELECOMMUNICATION & COLLABORATION SERVICES

at  City of Toronto

Job ID: 44336
Job Category: Information & Technology
Division & Section: Technology Services, Technology Services Delivery
Work Location: Metro Hall, 55 John Street, Toronto, ON
Job Type & Duration: Full-time, Permanent
Salary: $140,000.00 - $176,439.00, TM5326, WG9.0
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 14-FEB-2024 to 01-MAR-2024
The City of Toronto is the fourth largest city in North America and the fourth largest government in Canada, with a highly diverse and multicultural population. In addition, the City of Toronto has several agencies and corporations including the Toronto Police Service, Toronto Public Library, and the Toronto Transit Commission, which make up the broader municipal organization.
Consistently ranked one of the world’s most livable cities, Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities.
Toronto is a global leader in technology, finance, film, music, culture and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.
In its pursuit of modernizing City services through strategic investment, digital transformation, and a culture of innovation, the Technology Services Division collaborates with all City Divisions, agencies, boards and corporations to deliver client centric business solutions and secure, reliable IT infrastructure.

Embarking on a transformative journey, the Technology Services Division is reshaping its culture and service delivery approach, focusing on four key priorities:

• Build Resilient Foundations: Establish a robust, reliable, and secure technology infrastructure.
• Deliver User-Centric Solutions: Provide enterprise-grade modern solutions with a focus on user experience.
• Harness Data Power: Utilize data to drive operational processes and informed decision-making Citywide.
• Empower Stakeholders: Engage and empower stakeholders to foster a culture of agility and innovation.

As the Manager Telecommunication & Collaboration, you will report directly to the Director Operation Support Services and be part of a Technology team providing oversight in the strategic delivery of Enterprise Telephony, Contact Center and Collaboration Technology Services. You will guide a team dedicated to the design, delivery and execution of telecommunication and collaboration strategies, encompassing voice services, Contact Center support, collaboration platforms, audio visual and event services, and mobile device management to support critical business capabilities for the Technology Services Division.
This role focuses on leading the team towards the modernization and evolution of telecommunication and collaboration services, building capacity, capability, and skillsets in the dynamic realm of emerging technology services, ensuring a forward-looking approach to meet evolving business needs throughout the City.

• Extensive experience in a leadership role in technology; specifically, leading and managing enterprise-wide telecommunication and collaboration tools and strategies
• Considerable experience managing a budget, controlling and maintaining expenditures within approved budget limitations
• Considerable experience managing and providing subject matter expertise on highly complex systems, applications, and architecture design and development for critical services that are cost-effective
• Extensive experience providing leadership and mentoring to a diverse team
• Considerable experience managing high-value contracts and complex vendor relationships
• Experience collaborating and negotiating vendor contracts with multiple stakeholders inclusive of Purchasing & Materials Management Division and/or Legal Services.
• Experience in organizational change management activities, including telecommunication and training, and leading a large team through change
• Knowledge of best-practice methodologies based on Key Performance Indicators is an asset