Manager (Tourist Refund Scheme – Goods & Services Tax Division)

at  IRA Inland Revenue Authority of Singapore

[What the role is]
Join us at IRAS, where we are redefining the tax experience for our community and seeking talented professionals like you to make a transformative impact. Whether you are an experienced professional or a fresh graduate eager to learn, this is your opportunity to leverage your skills and contribute to building a socially responsible taxpaying community.
At IRAS, you will have the space to apply your knowledge and expertise while contributing to a diverse range of tax administration fields, from compliance and policy formulation to taxpayer services. We value resourcefulness, strong communication skills, and the ability to think critically and strategically. You will have the opportunity to play a vital role in shaping the future of tax administration.
[What you will be working on]
As a member of our team, you will play a crucial role in the administration of the Electronic Tourist Refund Scheme (eTRS).

Your responsibilities will include:

• Working closely with various stakeholders, including the Central Refund Agencies, Independent Retailers, and Central Refund Counter Operators, to ensure the smooth administration of the eTRS and provide tourists with an exceptional experience
• Maintaining the eTRS system that supports tourist refund processes and operations, in partnership with the Infocomm Division in IRAS
• Collaborating with stakeholders to enhance the eTRS system and improve ground operations, service delivery and tourist experience
• Conducting compliance programmes and audits to detect and recover wrongful tourist refunds
• Managing procurements relating to the administration of the eTRS, using various procurement approaches such as an invitation to tender, in partnership with the Finance and Procurement Branch in IRAS

[What we are looking for]

To excel in this role, we are looking for candidates who possess the following qualities:

• Bachelor’s degree in any discipline
• Experience in project management, procurement approaches (including invitation to tender) or software testing
• Good communication and stakeholder management skills
• Strong analytical skills, coupled with a curious mindset to question and probe

Join our dynamic team and make your mark on the future of tax administration.
Submit your resume via Careers@Gov today. Only short-listed candidates will be notified.

Your responsibilities will include:

• Working closely with various stakeholders, including the Central Refund Agencies, Independent Retailers, and Central Refund Counter Operators, to ensure the smooth administration of the eTRS and provide tourists with an exceptional experience
• Maintaining the eTRS system that supports tourist refund processes and operations, in partnership with the Infocomm Division in IRAS
• Collaborating with stakeholders to enhance the eTRS system and improve ground operations, service delivery and tourist experience
• Conducting compliance programmes and audits to detect and recover wrongful tourist refunds
• Managing procurements relating to the administration of the eTRS, using various procurement approaches such as an invitation to tender, in partnership with the Finance and Procurement Branch in IRA

To excel in this role, we are looking for candidates who possess the following qualities:

• Bachelor’s degree in any discipline
• Experience in project management, procurement approaches (including invitation to tender) or software testing
• Good communication and stakeholder management skills
• Strong analytical skills, coupled with a curious mindset to question and prob