Manager Training Program Development (all genders welcome)

at  Kia Europe GmbH

MANAGER TRAINING PROGRAM DEVELOPMENT (ALL GENDERS WELCOME)


at the Kia Europe Headquarters in Frankfurt/Main, Germany.
Are you a self-motivated go-getter with a passion for shaping the future of automotive service? We’re seeking a talented individual to join the Kia Academy Europe and drive the development of cutting-edge training programs for Kia Service Advisors.

YOUR TALENTS:

• Automotive engineering degree, automotive education or similar.
• Profound Knowledge of Dealer Management, Retention Programs and Digitalization.
• At least 5 years experience in adult education.
• Proven experience in designing training programs specifically tailored for car dealership staff and processes.
• Excellent communication skills to effectively convey concepts and ideas.
• Highly organized with a knack for detail-oriented tasks.
• Entrepreneurial mindset, always seeking innovative solutions.
• Ability to coordinate with suppliers and stakeholders to ensure seamless execution.
• Creative thinker who thrives on thinking outside the box.
• Independent worker who enjoys working in a fast-paced multi-cultural environment.
• Self-motivated with a can-do attitude, capable of taking initiative.
• Proficiency in developing Train the Trainer programs to bring Dealer staff to the next level
• Expertise in crafting training modules covering essential customer retention tools such as UBI (Usage-Based Insurance), RSA (Roadside Assistance), PPM (Prepaid Maintenance), repair financing etc.
• Dedication to enhancing customer retention rates through continuous improvement initiatives.
• Proficient in both written and spoken English (required). Knowledge of German and additional languages is a plus.
• Enthusiasm, self-confident, positive thinking, flexible and have the ability to adapt in a multicultural and rapidly developing environment.

• Collaborate with cross-functional teams to identify training needs and objectives.
• Design and develop comprehensive training programs tailored to service advisors, focusing on optimizing customer service and satisfaction.
• Incorporate innovative approaches and technologies to enhance training effectiveness, catering to diverse learning styles.
• Create engaging Train the Trainer sessions to equip our team with the necessary skills and knowledge.
• Develop training modules covering customer retention tools to bolster our service offerings.
• Continuously evaluate and refine training materials to ensure relevance and effectiveness.
• Stay updated on industry trends and best practices to drive continuous improvement.