Managing Director, Jack Holland, Exploratory & CPGE Student Success Centers

at  California State University

Job no: 540437
Work type: Management (MPP)
Location: San José
Categories: MPP, Administrative, At-Will, Full Time

JOB SUMMARY

Reporting to and receiving work lead direction from the Associate Vice Provost of Undergraduate Advising & Success (AVP UAS), the Managing Director of the Jack Holland Student Success Center (College of Business) Exploratory Student Success Center and College of Professional and Global Education Student Success Center (CPGE) is responsible for leading and developing three teams of staff to ensure that the success centers provide holistic advising and appropriate referrals to campus support services to support the university’s retention and equity goals. The Managing Director is responsible for implementing initiatives of the AVP, in conjunction with the College of Business, Undergraduate Education and CPGE, as needed. The Managing Director is responsible for managing and directing the operations of the centers, including assigning duties to advisors and managing challenging or complex student issues. The managing director works with the AVP to develop and implement programs that support high priority populations including historically excluded students, and students who are in academic jeopardy. A significant responsibility of the director is to implement the use of campus technology solutions, to provide analytics related to staff and Center effectiveness. In collaboration with the AVP UAS, the Managing Director develops and delivers training for the advising community. The Managing Director is the link between the centers and other campus resources and maintains strong working relationships with a wide range of stakeholders including students, staff, faculty, and community partners.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of methods for academic advising assessment and evaluation
• Knowledge of assessing student needs and referring to appropriate resources
• Expertise in technologies and practices to support student success
• Knowledge of CSU and SJSU policies and procedures that impact students
• Ability to inspire, motivate and lead a highly professional team of advisors to achieve high level of performance on student success metrics
• Ability to handle difficult student situations and work with relevant constituents towards solutions that balance potentially conflicting priorities
• Ability to design and implement enhancements to improve the efficiency and quality of advising services
• Ability to advise students individually or in groups on routine matters, and general knowledge of principles of individual and group behavior
• Must have strong intercultural communication skills and a commitment to Diversity, Equity, and Inclusion
• Ability to work with multicultural and ethnically diverse populations
• Ability to implement training for advisors and staff of the Centers
• Strong oral and written communication skills
• Strong analytical skills including desire to make continuous improvement to processes, and ability to learn, evaluate and adopt new technologies quickly

REQUIRED QUALIFICATIONS

• Master’s degree
• Five years progressively responsible experience
• Experience in hiring and supervision
• Experience developing student programs
• Experience developing training or professional development programs
• Demonstrated experience working with a diverse populations of students

PREFERRED QUALIFICATIONS

• Earned doctorate in social sciences, counseling or education
• Experience managing a professional staff that is unionize
• Experience managing diverse teams and constituents
• Experience managing a budget
• Experience or knowledge of regional, public broad access institutions
• Experience using Peoplesoft, EAB, or demonstrated ability to learn educational software

• Responsible for working with the AVP to develop data-informed strategies to achieve student success and close equity gaps for both Centers
• Responsible for effective implementation of technology related to advising
• Identify, develop and implement Student Success programs to provide an equitable, holistic experience for students as they enter the University through to graduation, in consultation with the AVP
• Advance key initiatives related to advising, retention, and student success to ameliorate equity gaps
• Work with AVP, College Leadership, and New Student and Family Programs to deliver advising during Orientations
• Work with AVP and College Leadership to manage faculty advising in the college, to include training and assessment
• Work with College Leadership to integrate curricular changes into advising practices and procedures
• Work with AVP to set annual goals for the Centers and staff
• Manage and develop a team of advisors and administrative staff
• Manage staff requests for professional development funds and opportunities in conjunction with the AVP
• In collaboration with the AVP, support staff professional development opportunities
• In coordination with the AVP, develop an annual budget and forecast expenses
• Work with Managing Director, CHHS & LCOE to develop pre-health program
• Work with AVP to develop and maintain ongoing training and professional development for advisors