Marina Attendant, Pedder Bay RV Resort & Marina

at  Oak Bay Marine Group

Join the Pedder Bay RV Resort & Marina team and help us connect people to the wonder of the ocean by providing unforgettable experiences in a spectacular oceanfront setting!
With sunny oceanside gardens and some of the friendliest staff in the business, our RV Resort & Marina is the ideal spot for anyone who loves nature and being on the water to build on their existing customer service skill set and help maintain our grounds and facilities.
We are currently looking for a Marina Attendant to join our Crew!

EDUCATION AND TECHNICAL SKILLS:

• Previous experience with construction or maintenance desired.
• Occupational First Aid & CPR Level 1 is an asset.
• Knowledge of Microsoft Word and Excel.
• Strong organizational skills required in fast paced, high volume environment.
• Pleasure Craft Operator Card preferred.
• Knowledge of marine operations and/or boating experience an asset.

EXPERIENCE:

• Experience providing exceptional customer service.
• Comfortable working unsupervised.
• Basic cash handling skills.
• Work experience in a marina, hospitality or recreational environment an asset.

PHYSICAL REQUIREMENTS:

• Ability to walk, bend and stand for extended periods
• Ability to maneuver on uneven or unstable ground.
• Ability to work outside in all weather conditions.
• Ability to lift up to 50 lbs.

PRIMARY RESPONSIBILITIES:

• Provide exceptional customer service by supporting and demonstrating the ‘Yes I Can’ Core Values and demonstrate a professional attitude at all times.
• Resolve customer concerns or problems quickly, efficiently, and courteously.
• Communicate effectively with all customers, crew, suppliers and vendors to ensure that their needs are dealt with in a friendly, professional manner proudly representing OBMG at all times.
• Greet customers as they arrive and make them feel welcome, assisting with vessel/RV docking/parking, food and beverage or supply requirements, or other services as as required.
• Ensure the cleanliness, maintenance and presentation of all grounds and facilities through completion of daily, weekly, monthly and seasonal tasks.
• Ensure the ongoing safe environment of the Marina, and surrounding area is up to OBMG standards, ensuring an exceptional guest environment and a safe environment for customers, crew and work in a cost efficient and safe manner at all times.
• Operate and maintain all facilities and equipment to safety standards, utilizing environmentally sound practices, treating all company property with care and respect.
• Comply with all policies, procedures and regulations, including the OBMG employee Handbook.
• Assist with cutting and bagging of fish, supporting the guest experience and complying with all fisheries and oceans regulations.

SECONDARY RESPONSIBILITIES:

• Attend any regularly scheduled crew meetings.
• Work enthusiastically within a team environment to deliver service from all positions at the Marina as may be required.
• Participate in quarterly inventory counts.
• Perform other duties as assigned.