Market Operations Analyst - Cleveland & Northern Ohio

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Responsible for defining and performing systems analysis and development tasks to improve workflow and operating efficiency. Formulates proposals for new systems and information needs by analyzing existing systems and procedures and defining recommended technical and procedural improvements. Analyzes costs of existing operations and estimates cost savings to be achieved by implementing proposed changes; makes recommendations based on analysis. Participates in the modification of existing applications or development of new applications. Acts as a liaison and technical resource between management, staff and information systems to define and communicate standards of operational policy, plans, customer service or financial/performance reporting. Ensures all documentation and requests comply with established policies and procedures. Maintains applicable systems to monitor and track projects, plans and/or data; provides reports to management as needed. Writes test plans and performs tests of new systems and modifications to existing systems. Develops communication tools to ensure a high level of awareness of policies, plans, procedures or study/project results.

• Responsible for overseeing operations both virtually and/or in-person for retail branches within a Branch Banking Market/Region.
• Independently makes time sensitive, risk-based decisions of significant financial or other considerations by consulting with leadership and partners that comply with applicable regulations, policies and procedures.
• Sets the standard for partnership with bank leadership; solicits feedback to improve quality of delivery; is actively involved to ensure a healthy and productive partnership; resolves complex escalated customer situations.
• Promotes a culture of collaboration across business lines including enhanced training/on-boarding for new teammates that promotes the bank’s core values.
• Embraces and role models a culture of continuous improvement and change by identifying and developing opportunities for efficiency that promote an agile environment.
• Communicates with impact, directly and remotely, using strong presentation and influencing skills.
• Consults with internal and external partners to provide analysis of legal cases involving U.S. Bank. Represents the company as needed in courts of law regarding legal matters as an officer of the bank as a subject matter expert of bank operations, policy and procedure.
• Works independently with little to no guidance from manager/supervisor and routinely leads and influences peers. Leads most complex projects or initiatives. Is a champion for leadership across markets and regions and exhibits executive presence.
• Travel is required 80% of the time within assigned geographical area. Overnight travel may be regularly required based on size and scope of territory. Occasional travel may be required to other areas of the Branch Banking market/region.

Hierarchy

• Reports to the Market Operations Leader
• Works closely with Branch Banking and Branch Operations Leadership
• Will act as a peer leader to other Field MOAs

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically six or more years of related experience

Preferred Skills/Experience

• Comprehensive knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
• Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
• Advanced understanding of project management and testing methodology and procedures
• Ability to develop test schedules, review testing plans, track test issues and report on test results
• Strong analytical and forecasting skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to work as part of a project team
• Effective verbal and written presentation and communication skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Responsible for defining and performing systems analysis and development tasks to improve workflow and operating efficiency. Formulates proposals for new systems and information needs by analyzing existing systems and procedures and defining recommended technical and procedural improvements. Analyzes costs of existing operations and estimates cost savings to be achieved by implementing proposed changes; makes recommendations based on analysis. Participates in the modification of existing applications or development of new applications. Acts as a liaison and technical resource between management, staff and information systems to define and communicate standards of operational policy, plans, customer service or financial/performance reporting. Ensures all documentation and requests comply with established policies and procedures. Maintains applicable systems to monitor and track projects, plans and/or data; provides reports to management as needed. Writes test plans and performs tests of new systems and modifications to existing systems. Develops communication tools to ensure a high level of awareness of policies, plans, procedures or study/project results.

• Responsible for overseeing operations both virtually and/or in-person for retail branches within a Branch Banking Market/Region.
• Independently makes time sensitive, risk-based decisions of significant financial or other considerations by consulting with leadership and partners that comply with applicable regulations, policies and procedures.
• Sets the standard for partnership with bank leadership; solicits feedback to improve quality of delivery; is actively involved to ensure a healthy and productive partnership; resolves complex escalated customer situations.
• Promotes a culture of collaboration across business lines including enhanced training/on-boarding for new teammates that promotes the bank’s core values.
• Embraces and role models a culture of continuous improvement and change by identifying and developing opportunities for efficiency that promote an agile environment.
• Communicates with impact, directly and remotely, using strong presentation and influencing skills.
• Consults with internal and external partners to provide analysis of legal cases involving U.S. Bank. Represents the company as needed in courts of law regarding legal matters as an officer of the bank as a subject matter expert of bank operations, policy and procedure.
• Works independently with little to no guidance from manager/supervisor and routinely leads and influences peers. Leads most complex projects or initiatives. Is a champion for leadership across markets and regions and exhibits executive presence.
• Travel is required 80% of the time within assigned geographical area. Overnight travel may be regularly required based on size and scope of territory. Occasional travel may be required to other areas of the Branch Banking market/region

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la