Market Research Analyst

at  Quay Appointments

SYDNEY CBD.

We are looking for an experianced Market research individual to a large NSW government client - Bring your market research skills and thinking to support and guide the desired customer experience and outcomes for the people and businesses of NSW.

SKILLS AND EXPERIENCE

• 3+ years’ experience working in agency or client-side in a customer research or insights focused role
• Experience in customised market research, Customer Experience (CX), and Voice-of-Customer (VoC) research, programs, techniques, and tools.’
• Strong experience in quantitative market research is essential, while experience in qualitative research is beneficial
• Proven ability to manage multiple projects and competing deadlines
• Experience in data analysis and using multiple data sources to generate insights and recommendations
• Experience in report writing and storytelling – generating clear insights and delivering concrete recommendations
• Experience in questionnaire design
• Strong proficiency in the Microsoft Suite (PowerPoint, Excel, and Word)
• Experience with Q Research Software is essential
• Strong verbal, presentation, and written communication skills
• Ability to work unsupervised to meet deadlines
• Have a current Working With Children Check (WWCC) or be willing to obtain one
• It is essential the candidate has strong Q Research Software experience, and strong proficiency in the Microsoft Suite (PowerPoint, Excel, and Word)

• Play a key role in the design, set up, and implementation of critical Customer Experience (CX) and insights programs, working with stakeholders across NSW Government
• Support the Customer Insights Manager in the end-to-end delivery of these CX and insights projects – including project management, stakeholder management and workshops, research and questionnaire design, data analysis, and reporting
• Leverage a variety of data sets (including both quantitative and qualitative) to tell a story – developing clear insights and delivering concrete recommendations
• Manage the delivery of ad-hoc qualitative and quantitative customer research
• Seek opportunities and implement solutions to improve sector capability in using customer insights and analysis, including by providing research advice and expertise to internal and external stakeholders
• Apply best practice project management principles to ensure efficient and effective use of project resources to deliver objectives within established timeframes and project plans.
  How to Apply