Market Research and Insights Manager

at  Westpac New Zealand

Mō te Tūranga | About the Role
Research is at the forefront of how we discover what our customers need. We strive to learn and understand these needs, behaviours, and emotions to yield insights that inform strategy and business decisions.
We have an amazing opportunity for a Market Research and Insight Manager to join our Research Team within the Experience Design Centre of Excellence and key partner to our Customer Team in the Consumer Banking.
We need someone who is a NPS guru, enjoys a challenge and has experience in turning an organisations loyalty around. You will be able to draw from practical experience to produce highest quality market analysis, business insights, and recommendations. These will be used by the business to inform decision making and guide strategy for how we best understand the market, customers, and the perceptions they have of Westpac.
You must be an excellent communicator and have a collaborative nature to work with the business using your skills to synthesise available research data, conduct surveys, identify themes and key insights.

Nā tāu rourou | What will you bring?

• Experience in business customer data for NPS desirable
• Experience in extensive NPS market research and the ability to run a leading NPS program
• Experience of summarising quantitative research findings.
• Research focused Bachelor’s or similar in Psychology or Human Factors, Marketing or Statistics along with demonstrable experience agency and / or client side. Agency side a bonus.
• Quantitative analysis skills in manipulating complex datasets in software like Q or SPSS.
• Strong technical skills, knowledge of Qualtrics is essential, PowerBI, Miro and Figma a bonus. Functional and adept in Word, Excel and PowerPoint.
• Excellent analytical skills and deeply creative with great problem-solving skills.
• Ability to visibly and proactively manage and prioritise workload in a deadline driven environment with multiple internal customers.
• Manages relationships with external research providers to get the most from those relationships and from the data they provide.
• Ideally, market experience in a financial environment
• Please consider applying even if you can’t tick all the boxes, we’d love to see the unique set of skills and personal attributes you have to offer.

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
6 May 202

Please refer the Job description for details