Market Research Specialist

at  Randstad

MIGA is more than just a medical indemnity insurer – they are a trusted partner in safeguarding and championing healthcare professionals across Australia, empowering them to practice medicine with confidence and peace of mind. With a legacy spanning over 120 years, MIGA’s focus has been on providing unparalleled service to their clients, driven by a commitment to excellence that runs deep.
Reporting to the Membership Manager the Market Research Specialist improves MIGA’s understanding of their customers, their life stages, their needs and wants and their views on MIGA’s performance.

Role & Responsibilities

• Design, implement, execute and report on a comprehensive market research program
• Survey key client segments to understand their life stages
• Monitor brand awareness
• Plan and conduct research on competitor benefits and compile data for benchmarking
• Implement and report on ongoing client engagement and satisfaction scores
• Collect and assimilate data, through modern and traditional methods, on clients and competitors
• Forecast market trends to improve member engagement
• Share and present market research reports

Skills & Experience

• Tertiary qualifications in marketing, management studies or a related field
• Minimum 3 years of experience working in similar role
• Proven experience in planning, directing and undertaking detailed market research, client surveys and analysing and interpreting both quantitative and qualitative data
• Experience in managing external research service providers
• Proven market research experience either in-house or with a market research agency
• Proven knowledge of data collection methods, statistical packages (SPSS, SAS, etc,), CRM and other databases
• Working knowledge of data warehousing, modelling and mining (desirable).
• Experience working in a medical or related organisation (desirable)

Benefits

• Modern city office
• A highly supportive team culture and environment
• Flexible Working options including working from home and flexible start and finish times
• 12.5% superannuation contribution
• Paid Salary Continuance (income protection) insurance
• Quarterly Wellness leave up to 4 half days
• Fitness Support Benefit
• Access to Employee Assistance Program
• Extra Paid Leave in recognition of years in service
• Professional development opportunities

When you choose MIGA, you’re not just joining a company. You’re becoming part of a legacy built on service, integrity, respect, certainty, responsibility, and collaboration dedicated to set the standard for excellence in medical indemnity insurance across Australia.
Application
Click ‘apply for this job” or contact Thomas Troxler, Principal Consultant Sales & Marketing,
at Thomas.troxler@randstad.com.au for a confidential discussion.
Agencies please note Randstad has been appointed exclusively for this search with MIGA.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

• Design, implement, execute and report on a comprehensive market research program
• Survey key client segments to understand their life stages
• Monitor brand awareness
• Plan and conduct research on competitor benefits and compile data for benchmarking
• Implement and report on ongoing client engagement and satisfaction scores
• Collect and assimilate data, through modern and traditional methods, on clients and competitors
• Forecast market trends to improve member engagement
• Share and present market research report