Market SC operations - SC Deal Manager for Global accounts

at  Hewlett Packard

HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. We are a company full of makers, dreamers, thinkers and inventors. We innovate to make an impact on the planet and contribute to humanity. Our culture shapes how we create technology that inspires ambitious and meaningful progress. And it manifests in the ways we work together to bring to life thoughtful ideas that can change the world.

Within Market Supply Chain Operations organization, Customer Operations teams are the accountable Supply Chain leaders for the Commercial Organization’s Market MDs and are responsible for two important dimensions:

• Bring our customer requirements into Supply Chain Operations ensuring that we develop capabilities that enable support of evolving market needs
• Collaborate end-to-end in Supply Chain and with Sales Operations with constant focus on improving operational execution every day.

Within Customer Operations, the Global Operations & deal Solutioning team focus on Global Accounts for all Markets, with the mission to provide a seamless and consistent customer experience with a competitive cost structure, that delivers superior business results.
As SCDM for selected GT1 accounts, you will be accountable for end-to-end consistent customer experience within supply chain for the Global Accounts you will be assigned to. Single point of contact for the planning and execution, you will coordinate several operational actors to ensure successful SLA attainment and fulfillment execution. From this operational experience, you will drive improvements across functions.

Your responsibilities will include:

• Fully understand account specificities and develop SC strategy to support customer requirements for order fulfillment and delivery
• Monitor performance and manage deviations across markets, coordinate actions to solve escalations
• Communicate account status and updates
• Analyze and execute inventory pre-build for approved customers and rollouts
• Work closely with Sales and Sales ops on deployment of new projects

Additionally,
You will be asked to drive or participate to some initiatives to analyze, standardize and improve end-to-end processes for Global customers.

QUALIFICATIONS

Typically 6-10 years of experience in a supply chain function.
Experience in more than one supply chain function and with external partners.
Expertise in business process reengineering & SAP environment. Lean Six Sigma certification is a plus
Customer facing experience is a plus.

KNOWLEDGE AND SKILLS

• Excellent understanding of supply chain processes (plan, source, make deliver)
• Very Strong project management skills, with capability to manage cross functional teams in multiple geographies.
• Excellent communication and influencing skills.
• Extensive knowledge and understanding of how to analyze business problems using Advanced Microsoft Office skills (Excel, PowerPoint, etc.), statistical analysis and methods for making key business decisions.
• Mastery in data analytics (Power BI, Tableau..) and software development is a plus
• Excellent internal and external relationship management skills.
• Strong leadership skills including team building and conflict resolution and management.
• Ability to think end-to-end and dig on details when needed
• Ability to lead improvement initiatives and generate innovative solutions, even if not in a predefined official project structure
• Autonomous, rigorous and responsive
• Facilitation skills and fluent in English

Within Market Supply Chain Operations organization, Customer Operations teams are the accountable Supply Chain leaders for the Commercial Organization’s Market MDs and are responsible for two important dimensions:

• Bring our customer requirements into Supply Chain Operations ensuring that we develop capabilities that enable support of evolving market needs
• Collaborate end-to-end in Supply Chain and with Sales Operations with constant focus on improving operational execution every day

Your responsibilities will include:

• Fully understand account specificities and develop SC strategy to support customer requirements for order fulfillment and delivery
• Monitor performance and manage deviations across markets, coordinate actions to solve escalations
• Communicate account status and updates
• Analyze and execute inventory pre-build for approved customers and rollouts
• Work closely with Sales and Sales ops on deployment of new project