Marketing Administrator (ADMED)
at Guardrisk
Sandton, Gauteng, South Africa -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 29 Aug, 2024 | Not Specified | 30 May, 2024 | 1 year(s) or above | Health | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
REQUIREMENTS
- Matric
- Computer literate - basic computer skills knowledge and experience, specifically in MS Office
- FAIS Fit and Proper including RE5
- At least 1-year client/broker service experience
- At least 1-year administration experience
- At least 1 years’ experience in health or short term Insurance products
- Previous gap cover or medical scheme servicing or administration experience would be advantageous
Responsibilities:
ROLE PURPOSE
To provide full admin support to new business consultant and scheme manager.
DUTIES & RESPONSIBILITIES
- Receiving of incoming calls during office hours, in a professional and friendly manner
- To assist the marketing team, brokers and clients with queries, primarily via calls and emails. Where capacity constraints require policy servicing and capturing of applications
- Telephonic membership, premium and claims query handling through accessing OWLS’ (Guardrisk’s Gap administration system)
- Managing of difficult and/or colleagues, brokers, business consultants and clients in a courteous, polite and calm manner
- Where necessary, taking and receiving calls
- Distributing of messages to relevant team members in a timely manner
- Making outbound calls as-and-when necessary and instructed
- Ensuring a high level of customer service when liaising with internal staff, brokers, business consultants clients, binder holders and colleagues
- Where high email volumes necessitate, providing support to new business consultant and scheme manager for overflow inbound emails
- Efficiently managing of complaints received and ensuring that every complaint is dealt with professionally
- Assisting with any general and reasonable ad hoc administration requests as necessary across the Admed Division
- Ensuring that the principles of TCF are delivered across every function performed, with a specific focus on the achievement of TCF Outcome 6 (Customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim or make a complaint)
REQUIREMENT SUMMARY
Min:1.0Max:6.0 year(s)
Outsourcing/Offshoring
Sales / BD
Marketing, Customer Service
Graduate
Proficient
1
Sandton, Gauteng, South Africa