Marketing and Sales Operations Associate

at  Legacycom

COMPANY OVERVIEW

Legacy.com is the place where life stories live on. We are the global leader in online memorial tributes; a top-50 website in the United States, and a destination for over 40 million unique visitors each month. Founded in 1998, Legacy.com is honored to help consumers express condolences, share direct support for families, and celebrate the people who have touched their lives. Uniquely open to profound messaging at this focused moment, users respond by sharing memories, purchasing gifts, finding event information, and making plans. Legacy delivers its community-targeted content daily via 1,500 local news media partners. We continue to broaden our offerings in our mission to help people seeking information and guidance on all aspects of end-of-life. Our vision is to become a full-service end-of-life and memorialization resource.

POSITION OVERVIEW

The Marketing & Sales Operation Associate will work with Ecommerce, Marketing, and Partners teams to help grow revenue across various customer groups. This position involves handling inbound and outbound phone calls on a daily basis, regular email correspondence with customers, flexibility in your day-to-day responsibilities, learning, and adaptation of operational workflows, and confidence to improvise as needed.

REQUIREMENTS

• 2+ years of customer service experience, call center or sales experience preferred.
• Quiet, noise-free home office/workspace that is free of distractions.
• Must have and be able to maintain an uninterrupted high-speed internet connection.
• Passion for phone sales and service.
• Empathetic and service-oriented mindset.
• Excellent communication skills, both written and verbal.
• Excellent leadership, problem-solving, and time-management skills.
• Ability to work independently or collaboratively as needed.
• Flexibility and comfort level with ambiguity in a fast-paced environment.
• Proficient in MS Office products (Word, PowerPoint, Excel) and Google tools (Google Docs).
• Experience with Salesforce is a plus, but not required.

• Ability to assist consumers by phone, live chat, and email.
• Comfort with walking customers through a phone sale, from product recommendation to payment.
• Assist in fulfilling orders when no delivery address is available for the obituary.
• Manage your workstream, follow-ups, and cases in Salesforce.
• Contribute directly to team performance targets monthly.
• Provide empathetic, top-tier service to every customer and contact you engage with.