Marketing Assistant - Business Development

at  Hugh James

SKILLS & QUALIFICATIONS

• Exceptional attention to detail and tenacious attitude towards ensuring data accuracy.
• Strong written and verbal communication skills.
• Highly organised and methodical.
• IT skills, especially Microsoft Outlook, Word, Excel and PowerPoint.
• Highly professional, in presentation and manner, at all times.

WE NEVER SHY AWAY FROM A CHALLENGE

We are a leading, full-service UK law firm. Since our beginning, we have been led by the things that matter. We care about fighting for the right outcomes. Solving the seemingly unsolvable. Protecting businesses, individuals and livelihoods. Supporting our people, our communities. Safeguarding our planet. Looking for a way forward? At Hugh James, challenges – of all sizes – are readily accepted.

THE ROLE

As a Marketing Assistant, you will undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities. Reporting to the Events Manager and working closely with the wider team, you will develop and deliver essential support for all events and marketing requests.
You will oversee the integrity and quality of data stored in our customer relationship management system, InterAction. You will be responsible for improving the quality and depth of the data held in the firm’s CRM (Customer Relationship Management) database for marketing and business development purposes.

Duties of this role will include:

• Assisting the Events Manager and Marketing Executives with running virtual, in-person events, corporate hospitality and internal events. This will include all stages of event preparation such as mailing lists, RSVP, set up of the event, merchandise, badges and packs.
• Booking corporate dinners, seminars and online webinars
• Managing merchandise and literature stock levels
• Manage the events inbox
• Tracking and collating all marketing credit card spend and processing invoices
• Assist with the management of the CRM database by acting as a quality control check for client data updates.
• Process data changes and ensure system updates are complete, of a high standard and segmented.
• Extract data and generate regular and ad-hoc reports from the CRM database, providing information on the firm’s key clients and core business sectors.
• Handling data change management tickets – researching and processing these changes and following up with users as necessary.
• Using a variety of tools to maintain data and identify and deal with duplications.
• Monitoring the new contact review process – ensuring that data flowing into the system meets the required data standards.
• Running data quality searches and resolving data issues, as well as performing daily, weekly and monthly housekeeping tasks.
• Undertaking bulk imports for new partners being onboarded to the firm.
• Assisting with the offboarding process when partners and associates leave the firm.
• Supporting the events process – setting activities ahead of events so that the lawyers know when their clients and other business contacts are attending our events.
• Supporting the firm’s stated GDPR approach.
• Supporting the Learning & Development team with ad-hoc training, including desk side training, to lawyers, secretaries and new members of the business development & marketing team.
• Acting as a key point of contact for general CRM queries, including regular Outlook and InterAction administration tasks.