mARKETING & BUSINESS DEVELOPMENT MANAGER

at  MyLife Housing

POSITION DESCRIPTION – MARKETING & DEVELOPMENT MANAGER

At MyLife Housing, we believe there is no place like home. Our vision is to provide every person
with a disability a fresh, fit for purpose home within a community they can belong to. A home they
are proud to live in, where they can interact with neighbours, entertain family and friends and be
close to transport and shops.
We want to work with team members who share our ethos and who understand the importance
of a home as a place where we find comfort, solace, joy, and love. We want you to strive to support
the residents to maximise their independence whilst maintaining their privacy. You will be part of
a team to help them create a home where they feel safe, supported and happy.
The Marketing & Development Manager plays a key role in developing and implementing
marketing strategies to and grow the pipeline of National Disability Insurance Scheme (NDIS)
participants who may be eligible for Specialist Disability Accommodation (SDA) to achieve the
opportunity to transition into their new home. You will nurture all leads through the enquiry stages
and work through their SDA application journey, and through to tenancy. You have a proven track
record in lead generation, conversion and excellent customer service.

CAPABILITIES AND EXPERIENCE:

With a desire to work collaboratively in a small dynamic organisation, you are autonomous, pro-
active, with a can-do attitude and nimble even under pressure to achieve results. Your areas of

knowledge and expertise that matter for this role:

• Ability to foster positive relationships with a range of people of diverse backgrounds.
• Strong customer relationship and stakeholder management skills.
• Minimum three years demonstrated experience in business growth, development and

marketing.

• Solution focussed with well-developed problem-solving skills.
• Outstanding written and oral communication and influencing skills.
• Values that match those of MyLife Housing.
• A working knowledge of CRM systems and Microsoft Office suite.
• A current NSW Drivers Licence and a willingness to travel to the MyLife Housing SDA sites

currently situated across Sydney and the Illawarra region.

• Acquire and ensure all relevant NDIS screening checks, including Working with Children,

NDIS Workers Screening Clearance or Police checks are maintained and kept up to date.
SDA or NDIS experience would be highly regarded, or at lease a strong desire to learn more about

and become more involved in the industry. Other desirable but not essential skills would be:

• Demonstrated understanding of the NDIS, preferably in the context of SDA would be highly

regarded.

• Experience with reading and understanding Allied Health Reports, including Occupational

Therapy reports.

• Comfortable navigating your way through complex environments, ideally in the area of

National Disability Insurance Agency (NDIA) funding and the NDIS scheme.

• Background and experience in social, community affordable housing or disability housing.

Reporting Line Chief Executive Officer
Location Based at our office in Concord. You will also be required to spend time
at MyLife Housing SDA sites.
How to apply Send your CV and cover letter to info@mylifehousing.com.au.
For more information visit mylifehousing.com.au/join-us

RESPONSIBILITIES INCLUDE:

Marketing - Develop and implement marketing and brand strategies to achieve

business plan outcomes and meet KPIs.

• Develop, implement, and manage marketing resources, including the

website, social media, and internal organisational communications.

• Develop key targeting strategies including SEO, retargeting, and other

digital marketing initiatives to drive leads and increase brand

awareness.

• Lead the development of content and provide guidance on visual

designs and external communications.

• Establish and maintain relationships with key organisations to

promote MyLife Housing apartment vacancies.

• Understand and maximise the efficiency of the CRM system to drive

contact strategies and provide customer and business insights.
Managing Leads and - Be the central point of contact and manage the participant’s journey
Assessment from enquiry and the SDA qualification/approval process. Manage

initial assessment and intake of participant.

• Work alongside the Tenancy & Asset Management team to conduct

regular site visits and tours with potential participants and
stakeholders.
Business - Represent MyLife Housing at relevant industry expos, inter-agency
Development forums, external networking opportunities, community development
committees and working forums ensuring positive relationship

development that result in positive referrals of participants.

• Working with the CEO, prepare and deliver educational information

sessions to stakeholders regarding SDA housing and eligibility.

• Develop and maintain strong connections with industry stakeholders

including allied health professionals and local hospitals.

• Review of participant plans and profiles.

knowledge and expertise that matter for this role:

• Ability to foster positive relationships with a range of people of diverse backgrounds.
• Strong customer relationship and stakeholder management skills.
• Minimum three years demonstrated experience in business growth, development an