Marketing & CX Manager

at  Sandvik

We are looking for a Marketing & CX Manager to join Sandvik’s Attachment Tools Division to speed up our growth journey and to lead and shape our marketing activities globally.
Are you a seasoned marketing professional who can manage both strategic and tactical activities of a business and would now like to step into a broader role? Are you excited to work with brands, customer experiences and analytics to make them a real business differentiator? Are you an inspirational and inclusive player-coach who wants to manage a small team of professionals hands-on? If your answer was yes, you might be the person that we are looking for.
Within Sandvik Group, we’re passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers. At Attachment Tools Division, we believe that great brands, products, and business performance is achieved through the understanding of markets, customers, and the facts & figures behind our business. We also recognize the importance of storytelling and culture of creativity and innovation which enables us to better serve and communicate with our customers.
The location for this position is flexible but requires your presence at our Division headquarters in Lahti, Finland according to our flexible work policy. The role also requires occasional duty travel abroad e.g. to organize events and to visit our business partners.

YOUR BACKGROUND AND WHAT WE FIND IMPORTANT.

• We’re looking for someone with robust and hands-on experience (minimum 7 years) in brand, marketing, communications, and customer experience with commercial impact.
• You should have some prior leadership experience to assume the role of a player-coach.
• We are considering relevant and transferable expertise and experience on e.g. Sales, eCommerce, digitalization, MarTech and Analytics an advantage from any industry.
• Academically, you should hold a Master’s degree
• You are inspirational, collaborative, and fluent communicator who can lead initiatives and create engagement across the organization in a highly visible role.
• Solution orientation and working with continuous improvements is a natural part of your character.
• You are open-minded, sensitive, and creative to identify, ideate, incubate, and nurture origins into concrete solutions, designs, and storylines for the benefit of the business.
• Your interpersonal skills are excellent, and you have a natural ability to inspire and connect with people of different backgrounds and personalities.
• You are flexible, react well to change and remain calm in the face of challenges.
• Experience in working and communicating effectively in an international environment with multiple stakeholders both internal and external is a must as is exemplary communication skills both spoken and written in English. Finnish language skills are considered an advantage.
• Due to your marketing core, you should have experience and expertise in e.g. visual design, copywriting and design thinking methods & tools to be able to take a consultative approach within your area of responsibility and the challenging tasks that are waiting for you.
  We offer you a challenging and interesting role with high impact and visibility, in a truly international environment as well as opportunities for your professional development.
  At Sandvik, we believe in finding that perfect mix between work, family life, and interests, and we happily support our employees in balancing this. We have hybrid office/home working environment. We are a company with an open-minded culture, actively working to create a workplace that is characterized by diversity and inclusion. We offer you an interesting role in an international business environment as well as opportunities for your professional development.
  Visit our stories hub, LinkedIn, Facebook to get to know us better.

ABOUT US

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2023 the Group had approximately 41,000 employees and revenues of about 127 billion SEK in about 170 countries.
Sandvik
Lahti
Kokopäiväinen, Hybridityö, Vakituinen
Julkaistu 28.05.2024
Yrityksen liikevaihto:
+900 milj. euroa
Yrityksen koko:
Yli 1000 henkilö

• As our Marketing & CX Manager, your mission is to create attachment to our product brand(s) and products by the means of marketing, communications, and customer experience.
• You are responsible for the strategic and tactical activities in these areas together with your team.
• Additionally, you will own our market, competitive, customer and business analysis to produce insights that support our Division.
• As the customer knowledge, insights and experience sits in your core, you will also deal with our business partners supporting our Sales and Service teams.
  As we are a small organization with global reach, you need to act as a player-coach across a broad spectrum of responsibilities from designing our product brand and marketing strategy down to assuring successful tactical promotions as per the plan and how we are organizing and presenting ourselves in conferences and events. This requires a holistic, dynamic, and solutions-oriented mindset to succeed in.
  As the role is set up to expand and re-define our past definition for Marketing, you play a pivotal role in how we set the direction, design, execute and engage our organization around this. For this reason, your experience, expertise, and personal strengths will also help us to define the final shape and form of this role.