Marketing Operations Manager

at  Bluetooth SIG Inc

Status: Full-time, Employee
Job Function: Marketing/Event Planning
Relevant Work Experience: 4-7 years
Career Level: Intermediate
Office Location: Kirkland, WA
Workplace Type: Hybrid (a mix of work from home or in office)
Salary Range: $107,000 - $118,000 annually

WHO WE ARE

At the Bluetooth Special Interest Group (’the SIG’), we envision a world where everything and everyone that wants to connect should be able to do so in a simple, secure, and wireless way. We advance the awareness and understanding of Bluetooth technology worldwide, oversee the development of new generations of Bluetooth technology, and provide the processes and tools for developers to build, test, qualify, and brand their Bluetooth products.
Our collaborative, fast-paced company culture and critical role in creating a more connected world with Bluetooth products will put you at the forefront of technology innovation.
At the SIG, collaboration, commitment, integrity, respect, humility, and creativity are at the core of who we are and are displayed on a daily basis. We use our values to cultivate relationships with our members, business partners, and our organization. When joining the Bluetooth SIG, you share and display these values at the highest level.
Not only do we care about getting work done and how we work together, we care about YOU – by providing learning and development opportunities, social events, a safety program, a wellbeing program, free snacks and drinks, and cool company swag.
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Skills and Requirements

• Excellent communication skills, including written and verbal
• Accountable team player
• Relationship building
• Ability to remain calm and positive under pressure
• Excellent organization skills and very detailed oriented
• Proven experience in prioritizing and handling concurrent projects and activities
• Experience accomplishing projects with little supervision
• Willing to roll up one’s sleeves and get work done, even when at times it’s outside the scope of the job
• Proven success in a fast-paced, innovative, and rapidly evolving organization
• Proven ability to exercise judgment, particularly in narrow time-frames
• Fantastic customer service ethic and high expectations for quality
• Experience managing event budgets
• Experience with creating and developing dashboards and reports
• At least 4 years’ experience coordinating events
• Experience working within a multi-national company
• Proficient using the latest versions of Microsoft Word, Excel, PowerPoint, Access, and mail merges; email and web searches
• Bachelor’s Degree in Communications or related field or equivalent work experience
• Experience with Asana or other project management tool
• PMP encouraged, but not require

The Bluetooth SIG is seeking a highly intelligent, high-judgment, detail-oriented, and creative Marketing Operations Manager who will be responsible for managing the processes that enable marketing to operate efficiently and effectively while managing the execution of multiple events around the world. The ideal candidate must be able to anticipate project needs, discern work priorities, and meet deadlines with little supervision as well as managing all internal events such as Member Summits and Testing events. The Marketing Operations Manager role demands a blend of marketing expertise, project management skills, and a knack for data analysis to drive performance and achieve marketing objectives.

Roles and Responsibilities

• Marketing Operations
• Manage marketing projects via project management tools (Asana) from conception to execution, ensuring alignment with goals, timelines, and budgets
• Collaborate with internal teams to plan, execute, and monitor campaigns and other marketing initiatives.
• Develop and document marketing processes and workflows using Asana to ensure consistency, efficiency, and scalability.
• Monitor project process, identify risks, and implement mitigation strategies to ensure successful delivery.
• Identify opportunities for automation and implement solutions to improve operational effectiveness.
• Create and maintain dashboards and reports to track marketing performance and communicate results to stakeholders.
• Event Management
• Lead the planning, coordination, and execution of marketing events, including member summits and testing events, held four times a year.
• Develop event concepts and themes that align with marketing strategies and company branding.
• Negotiate contracts with venues, vendors, and contractors to ensure high-quality services while managing costs.
• Coordinate cross-functional teams and external partners to ensure all aspects of events are delivered to the highest standards, including logistics, branding, and attendee experience.
• Evaluate event success using predefined KPIs, gathering feedback to inform future event strategies and improve ROI.
• Serve as point of contact for stakeholders regarding event inquiries.
• Manage overall SIG events budget within 10%.
• Travel up to 10% worldwide.

Skills and Requirements

• Excellent communication skills, including written and verbal
• Accountable team player
• Relationship building
• Ability to remain calm and positive under pressure
• Excellent organization skills and very detailed oriented
• Proven experience in prioritizing and handling concurrent projects and activities
• Experience accomplishing projects with little supervision
• Willing to roll up one’s sleeves and get work done, even when at times it’s outside the scope of the job
• Proven success in a fast-paced, innovative, and rapidly evolving organization
• Proven ability to exercise judgment, particularly in narrow time-frames
• Fantastic customer service ethic and high expectations for quality
• Experience managing event budgets
• Experience with creating and developing dashboards and reports
• At least 4 years’ experience coordinating events
• Experience working within a multi-national company
• Proficient using the latest versions of Microsoft Word, Excel, PowerPoint, Access, and mail merges; email and web searches
• Bachelor’s Degree in Communications or related field or equivalent work experience
• Experience with Asana or other project management tool
• PMP encouraged, but not required