Marketing Technical Support Specialist

at  EXPERIAN

Full-time
Employee Status: Regular
Role Type: Hybrid
Department: Customer Service
Schedule: Full Time
Shift: Day Shift

COMPANY DESCRIPTION

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 22,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

JOB DESCRIPTION

Experian Marketing Service’s mission is to accelerate client success through enabling ecosystems, partnerships, and marketing technology solutions. We help brands put people at the heart of their business and have meaningful interactions with their customers.
As a Client Technical Specialist, you will be working independently and within groups, consulting with our clients to realize their project goals, configure the parameters and schedule the services needed to execute the processing and deliver results to the client.
As a leader in consumer data and identity-based marketing solutions, Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. We’re doing so through a clearer view across the digital customer buying journey and with strong acquisitions of leading AdTech and MarTech providers with the most recent being Tapad, a leading digital identity resolution provider.

WHAT YOU’LL BE DOING

Work directly with Experian sales and clients to create targeted audiences and drive activation to a wide variety of destinations.

• Work directly with Experian sales teams and clients to understand and fulfill client requests.
• Design targeted audiences using a variety of data including Experian, first and third party data.
• Utilize Experian dedicated software to create targeted audiences and activate at different destinations.
• Follow Experian Security guidelines in management of clients’ sensitive information.
• Collaborate with internal groups to define process requirements for projects.
• Monitor accuracy and completeness of all assigned projects.
• Provide targeting recommendations and answer data, tool and process questions for external clients.