Marketplace Customer Service Representative (Nigeria - Remote)

at  Motion Global

QUALIFICATIONS

• Basic knowledge of MS Excel and Google Sheets
• Channel Advisor is a plus
• Strong desire to grow their career really fast
• Fluency in verbal and written English
• Customer service experience is preferred
• Excellent time management and documentation skills
• Availability for 30 - 40 hours a week with flexible shifts (weekends and/or evenings)
• Strong communication and collaboration skills are a must
• Eager to learn and ask questions to further their knowledge
• Self-motivation is essential, with an ability to take initiative without constant supervision
• A positive attitude is valued, contributing to a supportive and constructive work environment

• Manage multiple marketplace stores, from operations (shipping, orders, review, etc.) to sales (marketing, campaigns, ads, etc.).
• Keeping strong and regular communication with the team leader about the daily operations and marketplace notifications.
• Oversee day-to-day operations, coordinating internal communication between logistics, customer service, and supply chain teams, as well as external communication with partners and customers to solve any operational issues.
• Manage inventory in own warehouse as well as in marketplaces warehouses, e.g., FBA
• Plan and execute marketing initiatives across different platforms and channels.
• Participate in discussions about marketplace strategies, identifying opportunities to expand product offerings and reach a wider audience.
• Keep up-to-date with changes in the e-commerce landscape, marketplace platform policies, and industry best practices.