Master Data - Administrator

at  Stericycle

EXPERIENCE (EMEAA):

Previous experience in customer service and in data input/management.
Proficient in MS Office products and expert in use of MS Excel.
Proficient in MS Visio.
Proficient with computer systems to maintain a current database of accounts.
SAP experience is of great value.
Able to read, analyse and interpret client contracts and other documents related to contract administration.
Strong organisational and interpersonal skills.
Excellent business communication skills required.
Excellent collaboration skills required.
Excellent follow-up skills are essential for timely, consistent follow-up with outstanding accounts.
Maintain a high level of professionalism while working with clients.
Must be accountable and be able to work with minimal supervision.
Excellent customer service skills.
Detail oriented
Temperament to work in a multi-task, fast-paced, deadline-oriented environment, with a proven record of success.
Willing to work in a team environment.
Must be accountable and be able to work with minimal supervision.
Results oriented.
Detail oriented.
A clear CRB is required.

The Master Data Associate (MDA) will is responsible for the successful CSA contract set up in terms of master data input within the SAP operating system utilised within Shred-it Shared Services, Sale, Manchester. Reporting directly to the Master Data Manager the MDA will own customer account data and guarantee that consistent and accurate housekeeping methods are used to keep accounts updated.
The MDA will provide support services to the Customer Service team to ensure accurate and efficient input of customer data into SAP. Working in conjunction with the CCA team members the role is to ensure exceptional customer service in terms of accurate customer account and contract set up in line with agreed processes. All account change requests will be tracked and monitored for quality and accuracy.
The Master Data Associate will also be required to provide advisory and corrective support to Customer Services in queries relating to SAP master data issues.
Customer service and exceeding our customer’s expectations with regard to service set up are a prerequisite of this role. In addition, the MDA will be responsible for maintaining centralised SAP data components.
Key aspects of the role will include Roll-outs, daily account cleansing, CSAs, i-base updates and tracking, error management, business wide info requests, price increase and SAP training, change track documentation, quality SOPs.