At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.
As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.
About the job
Are you a customer-oriented, responsible individual with a strong service mindset? Are you seeking an opportunity to join an international company? If so, we have the perfect position for you as an Order Execution Assistant in our Service Parts team at Alfa Laval, Aalborg.
Your main focus will be to provide exceptional service and support to our global customer base by efficiently managing orders and shipping documentation.

Key Responsibilities:

• Handling customer orders and liaising with our sales offices.
• Managing shipping details and documentation.
• Addressing order improvements and handling complaints.
• Coordinating returns with our logistics center.
• Ensuring timely follow-up on department tasks and optimizing efficiency.
• Handling customer invoicing, including credit processing.
• Communicating with customers regarding any delays.

Who are you?
To excel in this role, we envision that you have an office education or similar background, with several years of experience in tasks related to shipping being a plus. Familiarity with ERP systems, such as Axapta, is advantageous. Since English is our corporate language, proficiency in written and spoken English is essential.

Desired Personal Skills:

• A collaborative team player who shares knowledge and works effectively with colleagues.
• Customer-oriented with a keen eye for detail.
• Committed to meeting customer expectations with a focus on high-quality service and continuous improvement.
• Possessing a structured and systematic approach to task management.
• A flexible mindset with a solution-oriented approach.
• Skilled in building long-term relationships based on trust and expertise.
• Capable of delivering messages in an engaging and motivating manner.
• A motivated individual with a positive outlook on people.

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate’s fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
For more information, please contact
Team Leader, Rikke Hovmand Vingaa on
rikke.vingaa@alfalaval.com
Please send your application no later than 25/04/2024.

LI-RS

• Handling customer orders and liaising with our sales offices.
• Managing shipping details and documentation.
• Addressing order improvements and handling complaints.
• Coordinating returns with our logistics center.
• Ensuring timely follow-up on department tasks and optimizing efficiency.
• Handling customer invoicing, including credit processing.
• Communicating with customers regarding any delays