Maternity Support Worker

at  Lancashire Teaching Hospitals NHS Foundation Trust

Would you like to work in a developing and progressive team, with a specific commitment to high quality care, offering choice to women and families, embracing change and development within our Maternity Services?
We are looking for an enthusiastic and motivated individual with good inter-personal skills who is willing to work flexibly within the Maternity delivery suite setting.
You will be part of the team to be responsible for providing a range of personalised care for patients under the guidance and supervision of
the midwives and the delivery suite coordinator in charge including: assisting patients with personal hygiene, toileting, use of
continence aids, catheter care, measuring patient output, moving and handling, use of mobility appliances, correct patient positioning, ensuring patient safety, taking specimens and observing patients for changes in condition.
You will support the productive operation of the birth environment by undertaking a range of non-clinical activities which contribute to the maintenance of a safe and clean environment.
If you have a passion for providing high quality care then come and join our team of like minded experienced staff and contribute to the excellent service we provide for women, babies and families. We value our staff and understand the need for support and job satisfaction in your role.
Provide good quality personalised care in accordance with
agreed local and national standards.
Present a positive image of self, team and the organisation
Take samples from patients for testing or dispatching eg: Urine,
sputum, faeces, MRSA swabs
Assist patients to meet nutritional needs in line with their
individual care plan.
Assist to maintain patient safety, conforming to health, safety and
security legislation, policies, procedures and guidelines.
Assist in maintaining standards of care to improve the patient
experience and outcome of care.
Promote equality in care and practice by recognising,
respecting and meeting the needs and choices of individuals
Contribute to maintaining safe, clean, and productive care
environment, compliant with standards for hygiene and
cleanliness.
Communicate all relevant information to the Registered
Midwives in a professional and timely way.
Maintain and develop own competence
Actively try to resolve issues and complaints at local level and
then report the outcome to line manager.
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Proactively engages with women and others in order to build and maintain positive relationships. Ensures all women and babies requirements are met with respect, privacy, dignity, sensitivity, empathy and recognising diversity at all times
Provide good quality personalised care in accordance with agreed local and national standards.
Support the adaptation to parenthood
Understands and gains valid consent prior to action or providing care. Has the knowledge to document this promptly and clearly
Recognises changes in either mother or baby’s condition and understands to report any concerns including those expressed by the women (or their families) to the midwife.
Contribute to maintaining safe, clean, and productive care
environment, compliant with standards for hygiene and
cleanliness.
Ensures own clinical practice is safe and appropriate at all times
Assists in the implementation of direct clinical care performing a range of relevant clinical skills
Act within the limits of your competence and authority and adhere to local protocols and procedures
Make use of supervision. Participate in regular supervision in line with local guidelines in order to continually improve your performance and gain support
Demonstrates an understanding of and uses care plans during shift identifying and reporting women’s needs not included in the individualised care plan to the midwife in charge
Communicate and work as an effective team member of the clinical team in order to achieve desired outcomes that promote the well-being of mothers and babies
Have awareness of safeguarding issues and report any concerns to the midwife in charge immediately
Demonstrates compassion by recognising the responding to individual needs in a warm, thoughtful, sensitive and helpful way
Is able to maintain professionalism when dealing with aggressive, abusive or distressed patients or relatives
Understands the importance of providing smoking cessation intervention training and sign-posting patients appropriately
Understands the importance of both the physical and mental well-being of the woman and her family. Knows how to refer woman to appropriate interventions
Competent in advising women and their families about Safe Sleeping
Ensure personal fitness for work presenting a positive image of self and the organisation, Maintain professional conduct including appearance at all times.
Is able to manage and prioritise own workload as appropriate
Recognise and respond appropriately to urgent and emergency situations ensuring the patient receives appropriate care and notifying the midwife in charge as soon as possible
Maintain confidentiality with regard to the Data Protection Act for all information received
Comply with legal requirements for maintaining confidentiality by maintaining strict confidentiality of all issues concerned with the service. Adhere to requirements of the Data Protection Act 1984, information governance and Caldicott Principles
Recognises the importance of documenting all care appropriately and contemporaneously
Is able to communicate effectively with staff, colleagues, patients and their families with sympathy and sensitivity where appropriate.
Has achieved and maintained core and specific competencies as per HCA Development pathway and by manager.
Actively participates in the appraisal process undertaking identified learning and development opportunities as agreed with the manager
Takes personal responsibility to ensure own mandatory training is fully compliant
Undertakes training and practice of agreed clinical competencies for designated area keeping up-to-date with changes in clinical practice and the effect of these changes on your role
Act as an effective role model for new members of staff
Provide support to the training of new members of staff
Undertake coaching or mentoring with new staff to support them
Support Trust values by ensuring that effective channels are used to canvas the views and concerns of all patients and their families
Understand the importance of following all local and Trust policies and guidelines to ensure patient safety and well-being is not compromised
Ensures awareness of when and how to report untoward incident and how to respond appropriately to patients or their families
Understands to report accidents, incidents or losses as they occur to the midwife in charge
Understands the importance of maintaining infection control standards and hygiene
Make sure your actions reduce risks to health and safety by maintaining a tidy environment at all times, cleaning equipment before use and supporting the maintenance of equipment by reporting any faults as per local procedures. Adhere to health and safety policies and report incidents and risks identified through incident reporting or via line manager
Ability to contribute to service development, participating in audit to measure that standards are achieved
Recognises the importance of addressing and reporting behaviour that undermines equality and diversity
Foster people’s equality, diversity and rights by being proactive against discrimination

Please refer the Job description for details