Mechanical and Optical Engineering Service Head

at  North Bristol NHS Trust

This post holder will be responsible for the management of mechanical and optical engineering section of CES. This includes appropriate service planning to meet the servicing and repair KPIs, performance monitoring and personnel management, development of protocols and work instructions, proactive management of replacement plans and providing expert advice on medical device procurement.
As a part of the interview, you’ll be asked to do a 10 minute presentation to the stakeholder focus group.
Clinical Equipment Services (CES) are responsible for the whole life management of wide range of medical devices within North Bristol NHS Trust and community healthcare organisations. CES operates under a BSI accredited, ISO9001:2015 Quality management system.
This post holder will be responsible for the management of mechanical and optical engineering section of CES. This includes appropriate service planning to meet the servicing and repair KPIs, performance monitoring and personnel management, development of protocols and work instructions, proactive management of replacement plans and providing expert advice on medical device procurement.
As a Service Head, the post holder is also expected to ensure section’s expenditure is controlled, stock levels are regularly monitored, and the service is delivered efficiently.
The post holder is required to work to an advanced level of expertise, providing a range of specialised advice to clinical, managerial staff relating to medical device management, procurement and risk management to ensure safe use of medical devices.
This is a Monday to Friday 9am – 5pm job role.
Clinical Equipment Services sits within the Core Clinical Services Division and provide a variety of services to North Bristol NHS Trust which include a comprehensive Medical Equipment Technical Support Service, a Medical Equipment Library and the Bed and Mattress Service.
There are five main services; Anesthetic and Medical Gases, Electronics, Mechanical, Beds and Mattresses and CES Support.
Management of medical devices throughout the device lifecycle from acceptance to disposal in a safe and efficient manner.
Management of medical devices in line with MHRA Managing Medical Devices, Medical Device Regulations and other appropriate legislations and guidelines relevant to medical devices.
Manage specialist technical services delivery for complex and patient critical medical devices such as acceptance testing, planned preventative maintenance, calibration and repairs.
Ensure required planned preventative maintenance and repairs are completed within timely manner in line with CES KPIs and escalate issues when required.
Oversee the medical device maintenance contracts and ensure devices under external maintenance contracts are managed in a safe and timely manner.
Provide expert advice and guidance relating medical devices to clinical users, general managers, speciality leads, project managers and procurement leads.
Proactively oversee the device replacement plans and support head of department in developing rolling replacement plans.
Develop technical specifications for medical device procurement and obtain quotes from suppliers.
Provide technical support in evaluation of medical devices prior to purchase.
Ensure device asset register is accurate and up to date for specialist medical devices.
Have overall responsibility for staff training within the section, organise external training where required and maintain up to date training records.
The post holder will be the CES Health & Safety lead for CES.
Approve purchase of spare parts ensuring the expenditure is controlled and cost effective.
Monitor stock levels and complete stock takes as required by the Trust.
Monitor outstanding purchases and escalate supplier related issues to head of department.
Investigate required regulatory notices and incidents and implement agreed corrective actions as directed by Medical Device Safety officer.
Communication

The post holder, will need to communicate complex and sometimes sensitive medical device related information, financial information and HR information to;

• Managerial, Clinical and Technical staff, within CES, the Trust and community healthcare organisations
• External suppliers of goods and services
• Financial colleagues
• Employment services
• Line Managers
• Other team members
• Logistic staff

Understand and clearly communicate the technical, device related information about problems and faults, with healthcare professionals, suppliers, and service personnel.
Attend Trust level meetings representing CES.
Hold to monthly team review meeting and weekly huddles to ensure necessary information is communicated and items require escalation is identified.
Organisation and Planning
Plan and organise routine servicing, calibration and repair work with technicians, clinical staff and suppliers to ensure all devices are serviced and repaired in a timely manner.
Monitor key performance indicators. Allocate and prioritise resources to ensure key performance targets are met.
Monitor outstanding jobs and encourage technicians to complete all work orders in a timely manner.
Exceptional time management and use of planning and organisational tools to ensure management tasks are completed in a timely manner.
Service Development and Quality
Identify and propose service improvement ideas to continually develop, improve and expand the service.
Actively take part in quality and service improvement projects supporting other Service heads not only within CES but across the Trust.
Be responsible for implementing change within the section.
Support the Quality manager and internal auditors in the implementation of ISO9001:2015 Quality management system.
Be responsible for addressing corrective actions for any non-conformances and Datixs related to the section.
Identify risks and opportunities within the service and escalate those to the head of department to ensure strategic plans are in place to address them.
Financial and Resources
Monitor and manage ordering of spare parts, service contracts, external maintenance requirements and accessories for a wide range of medical devices ensuring prudent use of departmental budget.
The post holder is expected to be an authorised signatory for purchasing requests raised within NBT procurement platform.
The post holder needs to strictly adhere to current Trust financial instructions and ensure the best use of Trust and Departmental finances.
Review the order progress and escalate any delays following up with the suppliers.
Responsible for developing and implementing Cost Improvement Programmes (CIP) within their team.
Monitor stock levels and perform agreed stocktakes.
Leadership and Management

Be responsible for the line management of allocated technicians including;

• Departmental Inductions
• Sickness management
• Performance management
• Leave approvals including annual leave, special leave etc
• Staff appraisals
• Recruitment
• All other personnel management items

Be responsible for coordinating training and professional development of supervising staff within the section.
Work with senior management team to ensure succession plans are in place.
Take ownership and responsibility for their own continuous professional development.
Provide line management cover for other CES services when required.
Information Resources
Use CES’s computerised equipment management database to update and maintain data on equipment maintenance, service schedules and documentation, in accordance with CES Quality System.
Use of Microsoft Office applications to manipulate data, produce high level reports and Powerpoint presentations.
Professional
Regularly update specialist engineering knowledge through in- house or external training.
Continual development of management and leadership skills through external training.
Monitor technological trends.
Other
Work outside normal hours on occasion when required.
Perform other appropriate duties as assigned by the line manager.
Provide support and assistance to other CES teams.
Ensure workshops are kept clear and tidy and efficiently managing the limited space

• Departmental Inductions
• Sickness management
• Performance management
• Leave approvals including annual leave, special leave etc
• Staff appraisals
• Recruitment
• All other personnel management item