Medical Administration Clerk

at  Durham College

About Durham College:
Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the GTA’s Top 100 employers.
The college offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design.
With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. More than 104,000 alumni represent the college, both locally and around the world.
Serving the Durham Region community for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 full-time post-secondary and apprenticeship students access to more than 145 full-time post-secondary programs – including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region.
Under the direction of the Office Manager of the Campus Health and Wellness Centre, the incumbent provides office and administrative duties which include reception, clerical and customer service support, triaging, WSIB, insurance billing, reconciling duties, release of records and follow up of referrals.

QUALIFICATIONS:

• 2-year Diploma or equivalent in Medical Office Administration
• Minimum 3 years in a medical office environment.
• Customer services specifically related to medical practice, eg. Dealing with patients in crisis. Knowledge of medical procedures/medical terminology and alternate service billing.
• Use of medical EMR system required.
• Some accounting background an asset.
• Knowledge of insurance companies and third party billing an asset.

Required Skills
Payband: Band E; Starting Rate: $27.81; Four Year Rate: $32.24
Required Experience
Please apply below by submitting your cover letter and resume to the online portal. Applications will be accepted until May 10, 2024. Competition number SS24-44

• Provides a high degree of customer service in a timely manner, while responding to inquiries by telephone, electronically and in person. Greet clients by phone, electronically and in person. Follow-up on referrals sent by physician through clinic EMR, inform clients of office policies and record patient data.
• Schedules multiple calendars and appointment schedules for the medical clinic, lab, physicians, clinic nurses, mental health workers, and external providers/partnerships.
• Prepares and maintains medical records in accordance with Campus Centre policy, Ontario Health Information, Health Information Custodian Protection Act and guidelines set by the Ontario Medical Association.
• Billing and collection through student insurance companies, student accounts using accounting standards and procedures in accordance with DC/Ontario Tech finance department. Dealing with third party insurance such as WSIB.
• Utilizes a variety of software programs
• Guides, trains, and answers questions of work study students in the office setting.