Medical Assistant Receptionist

at  McLaren Oakland

About Us
McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.

• Performs to service excellence standards:
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all patients, families and staff.
• Contributes to continuous quality improvement efforts.
• Prepares examining rooms including turning on computer terminals and stocks room with supplies.
• Organizes forms for physicals, etc.
• Works collaboratively with provider to assists in providing care to patients:
• Collect patient’s history.
• Prepares patient and necessary equipment/supplies for visit.
• Documents all interventions, patient/family responses, medication dispensed or prescribed, vital signs, etc. in patient chart and/or computer system.
• Administers EKGs, PFTs, immunizations, medicines, draws blood, etc. as directed.
• Obtains approval for and phones in prescriptions as directed.
• Completes lab slips and referral forms as directed.
• Assists with routine procedures for gynecological exams, physicals, and office visits, etc.
• With focus on customer service, takes telephone messages from patients, returns messages, and provides information to others as requested/directed.
• Functions collaboratively with all staff to ensure continuity of care.
• Assists and escorts patients as needed to exam rooms and onto/off from exam tables.
• As needed, provides for the age specific needs of the population served according to departmental standards, as evidenced by observation, documentation, and feedback.
• Registers patients in the computer upon their arrival, ensuring that all demographic and insurance information is current and accurate for appropriate claims filing.
• As appropriate, codes appropriate diagnosis and procedures based on the daily encounter form completed by the physician/provider upon the patient departure.
• Scans, files, process medical records according to practice guidelines.
• Retrieves medical records for patient visits, correspondence, telephone messages, and to meet the needs of the physician provider.
• Prepares all patient medical records for visit per practice guidelines.
• Collects payments to cover co-payments, deductibles and other appropriate fees from the patient prior to their departure.
• Schedules patient appointments, within the office and makes necessary follow-up calls and/or sends out appointment reminder cards.
• Runs all necessary reports and completes sign off procedures at the end of the shift.
• Maintains current knowledge on insurance/coding information via communication with the Manager and billing office.
• Develops and maintains knowledge regarding the billing system, scheduling, collections, etc.
• Maintains effective verbal and nonverbal communications with staff and patients including:
• Receives, documents and delivers telephone and other verbal messages, professionally, courteously and promptly to appropriate personnel, per practice guideline.
• Serves as primary information resource for all clerical aspects of office operation.
• Organizes time and prioritizes effectively.
• Maintains strict confidentiality related to patient information.
• Regular and punctual attendance.
• Adheres to infection control/safety guidelines and maintains accreditation standards.
• Performs other related duties as assigned.

Required:

• High school diploma or equivalent and six months experience as a medical assistant.

OR

• High school diploma or equivalent and completion of one of the following programs: medical assistant, emergency medical technician, nurse assistant, licensed practical nurse or armed services medic program.

Preferred:

• Certified Medical Assistant.
• American Heart Association (AHA) BLS Certification. May be required at management discretion.
• Electronic medical record experience.
• Experience with insurance billing procedures.
• One-year experience working in medical office with multiple providers.
• Previous experience working in a medical office of the same specialty.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

Additional Information

• Schedule: Full-time
• Requisition ID: 24002927
• Daily Work Times: 8:00am- 4:30pm
• Hours Per Pay Period: 80
• On Call: No
• Weekends: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law