Medical Benefits Officer

at  The Emirates Group

JOB ACCOUNTABILITIES:

• Support claims, pre-approvals and customer support teams across medical and administrative operations to ensure they are operated effectively within the MB team thereby ensuring consistency. Work with the Manager to identify and monitor quality and establish problem areas and implement corrective action.
• Maintain a consistent business process review approach making maximum use of automation to improve speed and quality of internal processes and the customer experience.Compile feedback from various sources thereby measuring external medical providers and healthcare benefits, documenting and investigating to seek recommendations for quality improvements.

QUALIFICATIONS & EXPERIENCE: QUALIFICATIONS:

Degree or Honours (12+3 or equivalent) in a relevant business field with relevant experience (medical insurance HR policy, projects etc.)

EXPERIENCE:

2+ yrs

KNOWLEDGE/SKILLS:

Knowledge of claim examination procedures and standard insurance procedures.
Knowledge of medical terminology is desirable.
Knowledge of company insurance schemes and the reimbursement and benefits system would be an advantage.
Proficient in written and spoken English.
Computer literate and proficient in the MS Office Suite of Software with advanced Excel skills.
Preferred knowledge of web based tools such as SharePoint and Business Intelligence
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section

Support the Manager in customer service operations and ad hoc project work across the department to ensure adherence to company policies, standard operating procedures and regulatory authorities mandates. In all areas, maximise the use of automation to limit company expense and improve efficiency. Ensure that Medical Benefits (MB) policy and procedures are upheld in all operational activity. Administrate projects, scheme updates and process revisions in line with MB objectives and management direction ensuring accurate documentation of process and policy change in line with audit parameters. Support management reporting with reports and dashboards.