Medical Front Desk Receptionist

at  First Choice Health Centers

First Choice Health Centers (FCHC) is a Federally Qualified Health Center (FQHC) with Medical Front Desk Receptionist opportunities in Manchester, & East Hartford CT!
The Medical Front Desk Receptionist serves as the primary point of patient contact with First Choice Health Centers. The representative provides exemplary customer service to all patients, their families and other contacts. This position is charged with the timely and accurate processing of patients through registration, answering all incoming calls, taking complete and accurate messages, scheduling appointments, verifying insurance and collection of patient balances.
Schedule: This is a full time, 40 hour per week. Day Shift position.

• Answers all incoming in a timely manner
• Schedules patients
• Obtains required information
• Check messages at beginning of day
• Check voice mail and return message(s) by end of day.
• Make same day appointment for pediatricians and sick patients
• Refer to phone triage list for calls referred to RN/Provider
• Ensure messages are taken in EMR
• Sets up appointment with appropriate provider according to policy
• Accommodate requests for specific providers if circumstances permit
• Complies with all infection control policies and procedures outlined by the organization in accordance with professional, state, and federal guidelines.