Medical Information Associate

at  Novo Nordisk

Medical Information Associate
Category: Quality
Location:Sydney, New South Wales, AU
Are you passionate about providing accurate and reliable medical information? Do you want to be part of a diverse team that is patient and customer-centric? This exciting opportunity would suit a customer focused individual with previous experience in a similar position ideally in the pharmaceuticals/medical devices industry. We are looking for a Medical Information Associate to join our team at Novo Nordisk Oceania in North Sydney. If you are ready for an engaging and rewarding role, read on and apply today for a life-changing career.
Novo Nordisk has been globally recognised as the Best Place to Work, topping the ranks for two consecutive years in 2022 and 2023. It is an exciting time to join Novo Nordisk and be part of a dynamic company in an even more dynamic industry, helping us achieve our aspirations to establish a global presence in the industry.

QUALIFICATIONS

• At least 2 years of experience as a Medical Information Associate or in a customer-facing role in the healthcare industry.
• Knowledge of Medicines Australia Code of Conduct, pharmacovigilance, and privacy requirements would be an advantage.
• A relevant tertiary qualification in biological sciences, pharmacy, nursing, or a medical discipline is preferred.
• Proficiency in Microsoft Office applications is required.
• Australian Citizenship or a current visa to live and work in Australia valid for at least 9 months.

• Provide a first line of contact for product information and professional Medical Information services for external and internal customers.
• Efficiently handle enquiries and requests from customers, including medical and scientific information enquiries.
• Maintain accurate and updated details of customer enquiries in relevant databases and ensure quality documentation and correspondence.
• Work in accordance with company procedures, guidelines, and external standards to ensure compliance with legislative and quality objectives.
• Collaborate closely with the marketing and sales teams. Complete various administrative duties such as updating the CRM database, processing orders, and pharmacovigilance activities