QUALIFICATIONS OF THE MEDICAL OFFICE ASSISTANT:

• High school diploma or GED required
• Experience in a medical office or hospital setting a bonus
• At least two (2) years of experience in a professional office environment
• Prior remote work experience is a bonus
• Ability to work with and resolve confidential information and/or issues using discretion and judgment
• Professional verbal communication and telephone etiquette
• Proficiency with Microsoft Office/Excel/Outlook
• Patient engagement - PATIENT-FOCUSED role!
• Commitment to service excellence and patient satisfaction
• Excellent verbal and written communication skills

WHAT WE’LL PROVIDE:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

DaVita IKC (Integrated Kidney Care) is comprised of an innovative team who is committed to improving patient outcomes and improving quality of life. Come work with a team of passionate professionals to transform kidney care through a value-based, person-centered, comprehensive approach to kidney care.

• We provide comprehensive care and complex chronic condition management to patients nationwide, whether they are in the early stages of kidney disease, transitioning to dialysis, seeking a kidney transplant or receiving life-sustaining dialysis.
• 27,000+ patients receiving IKC services every month
• 20 years of Integrated Kidney Care Experience

We’re on a mission to revolutionize kidney care, with a vision of making integrated care the standard of care for all renal patients. To help us achieve our vision, we’re investing extensively in developing both our model of care and our team. When you join DaVita IKC, you’re joining a compassionate team committed to quality patient care. Through our commitment to training, growth and quality we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

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At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as “a place where I belong.” Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

• Assist the clinical team with moving the patient through the continuum of care by communicating with and completing tasks as directed.
• Assist the care management staff with implementation and documentation of the discharge care plan that includes initiation of referral forms, gathering clinical information, initiating the process of completing a chart and appointment scheduling.
• Communicate directly with patients on a timely basis for all scheduling requirements.
• Maintain accurate and complete documentation of records. Forms are fully-completed, legible, have no unapproved abbreviations and have the proper signatures.
• Ensure that documents get to appropriate parties in a timely manner, without compromising confidentiality or patient privacy procedures.
• Demonstrate exceptional two-way communication using clear and well-organized oral and written techniques.
• Act in accordance with the DaVita, Inc. mission and values to deliver high quality care to our patients.