Medical Office Assistant / Ophthalmic Technician

at  Fraser Valley Cataract and Laser

ARE YOU READY TO BE A PART OF OUR RAPIDLY GROWING MEDICAL CLINIC AND THRIVE IN A FAST-PACED ENVIRONMENT?

We are seeking a customer service expert to join our team and provide compassionate care to our diverse patient base, including TLC and elderly patients.

QUALIFICATIONS:

• Strong organizational and problem-solving skills.
• Fluency in English with effective communication abilities.
• Proficiency in using computers, Google Drive, and communications equipment.
• Ability to assess complex situations, establish priorities, and take appropriate action.
• Independent, flexible, and efficient work ethic.
• Interest in preventative health care and healthy living.
• Experience in ophthalmic procedures and equipment operation preferred.

• Demonstrating empathy and patience when interacting with all types of personalities, particularly TLC and elderly patients.
• Greeting patients warmly in person, on the phone, and by email.
• Performing diagnostic testing, including Visual Fields, OCT’s, Auto-refractions, and more.
• Assisting with direct patient care and doctor workups.
• Providing excellent customer service and fostering positive patient experiences.
• Managing billing, invoicing, and processing payments.
• Coordinating patient appointments and ensuring smooth clinic operations.
• Providing physicians and patients with attentive care and service.
• Tracking patient lab test results and scheduling follow-up appointments.
• Providing detailed instructions on various lab tests.
• Collaborating in the establishment of clinic systems and processes.
• Working closely with physicians and colleagues in a team-oriented clinical environment.