Medical Office Assistant

at  Yukon Government

THIS POSTING WILL BE USED TO FILL 1 PERMANENT POSITION WORKING 75 HOURS BI-WEEKLY. THIS COMPETITION WILL ESTABLISH A 12-MONTH ELIGIBILITY LIST WHICH MAY BE USED TO FILL SIMILAR POSITIONS.

This job is based in the thriving and diverse city of Whitehorse in the beautiful Yukon.

WHO WE ARE

Reporting to Administrative Supervisor, this position provides program and administrative assistance to ensure effective and efficient support to programs, services and activities of Mental Wellness Substance Use Branch as they are delivered at the Referred Care Clinic (including the Opioid Agonist Therapy clinic), with both medical office reception and assistant services. The primary responsibility is providing support to the clinic health professionals and the clinic clients/patients, while maintaining the legal and ethical bounds of client/patient confidentiality.

WHO WE ARE LOOKING FOR

The ideal candidate will have strong interpersonal skills, and the ability to communicate effectively with the public, internal and external stakeholders. In addition, this person needs to have the ability to work in a high-stress environment that may require responding to difficult and aggressive clients (yelling, using, and showing physical and/or verbal aggression).

Essential for this role is an understanding and appreciation that clients access our services during very challenging times in their lives. While it is not the job of the medical office assistant to provide clinical support, it may be your role to provide a listening ear, help connect clients to the services they need while they are in a heightened emotional state, be comfortable working in a medical clinic environment. As the first face of our organization that clients can see, or the first voice they hear when they call, it is critical that you are approachable, friendly, kind and trauma informed.

• For more information on this job, please Andrea Abrahamson, Manager, MWSUS - Health Services, at (867) 332-3835 or Andrea.Abrahamson@yukon.ca
• For more information about the recruitment process, please Sneha Iyer, HR Consultant at 867-332-5427 or Sneha.Iyer@yukon.ca

ESSENTIAL QUALIFICATIONS

Please submit your resume clearly demonstrating how you meet the qualifications below. Selections for further consideration will be based solely on the information you provide in your resume.

• Experience providing administrative and financial support services in a medical office environment such as record/document management, organizing meetings, invoice/payment processing
• Experience providing reception services in a fast-paced Healthcare environment such as booking appointments, relaying communications (phone, email, fax)

• Recent experience with applicable electronic medical records systems such as Meditech and PlexiaExperience working with clients with mental health and substance use disorders would be an asset

• Candidates who have education, and experience equivalent to the essential qualifications listed above may be equally considered
  It may be helpful for you to review “Prepare your resume and cover letter”.

DESIRED KNOWLEDGE, SKILLS, AND SUITABILITY

If selected for an interview, candidates should have, and may be assessed on, the following:

• Strong ability to work in a fast-paced environment with strict deadlines and high stress
• Interpersonal skills with a commitment to client care and customer service
• Ability to maintain confidentiality and manage highly sensitive information
• Proficient written and oral communication skills
• Organizational, scheduling and time management abilities
• Proficiency in the use of computers and software such as: MS Word, Excel

It may be helpful for you to review “The job interview process”.

JOB REQUIREMENTS

This job requires you to perform, and/or be exposed to, the following:

• Regular office environment, extended hours on a computer
• Occasional need to work outside regularly scheduled hours
• High-stress environment with exposure to difficult and aggressive clients (yelling, using, and showing physical and/or verbal aggression).
• Potential exposure to individuals under the influence of substances
• Able to maintain welcoming and safe space for clients and team as face of RCC team.

• For more information on this job, please Andrea Abrahamson, Manager, MWSUS - Health Services, at (867) 332-3835 or Andrea.Abrahamson@yukon.ca
• For more information about the recruitment process, please Sneha Iyer, HR Consultant at 867-332-5427 or Sneha.Iyer@yukon.c