Medical Receptionist / Booking Consultant

at  Jones Radiology

• Realise your potential with a leading Medical Imaging Practice!
• Permanent full-time position available
• Extensive patient-oriented training provided
• Competitive salary with a range of employee benefits

ABOUT US

At Jones Radiology we are committed to delivering the best possible patient experience; we do this by investing in our people, systems, and technology. With clinics across South Australia, Jones Radiology is the provider of choice for referrers and patients in our communities.

NEXT STEPS

Only shortlisted candidates will be contacted. Appointment will be subject to a satisfactory Criminal History Check and Working with Children Check
If you are seeking your next career challenge and are passionate about delivering excellent medical imaging services to patients, referrers, and the community, we encourage you to apply to Jones Radiology today.
Simply complete the application process by clicking the Apply button, answer the Shortlist Questions and we will be in touch with you shortly.
Respectfully, no recruitment agencies.

ABOUT THE ROLE

Jones Radiology are seeking people-focused and customer-centric individuals to play a fundamental role in upholding Jones Radiology’s brand promise and delivering an outstanding patient and referrer experience.
This is a full-time, permanent position based at multiple Jones Radiology City Inner North clinic locations: Prospect, Burnside and Stepney, with Prospect as the main home clinic. If successful you will work Monday to Friday, with rotating shifts between the core hours of 8.00am and 5.00pm.
Individuals in this role will predominantly work in-clinic as a Medical Receptionist; however, the roles’ duties include contributing to Booking (Contact Centre) shifts in-clinic or at our Central Contact Centre in Adelaide’s CBD between the core hours of 7am and 6.30pm.
You will also be expected to contribute to a weekend roster approximately once a month, and compensated accordingly.
Upon your commencement, you will be provided with a paid training program in Adelaide’s CBD to learn about Jones Radiology, medical imaging and how to deliver our exceptional patient experience.

YOUR KEY RESPONSIBILITIES:

• Welcoming patients to our clinics and completing the arrival process.
• Completing the patient post-appointment billing process and other in-clinic duties.
• Interacting with patients and referrers to schedule a range of medical imaging appointments.
• Responding to calls & enquiries in a timely, professional, and caring manner.
• Providing excellent customer service and patient care, whilst minimising patient effort.
• Developing and maintaining strong working relationships with patients, referrers, staff, and managers.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:

• Strong customer service skills, including active listening and objective questioning.
• Demonstrated customer service experience, previous medical reception experience is highly regarded but not essential.
• Intermediate to advanced computer skills and sound systems navigation skills.
• Demonstrated experience using multiple programs simultaneously.
• Demonstrated initiative and willingness to learn.
• Excellent problem-solving, interpersonal and communication skills.
• Ability to work autonomously and in a team environment.
• Strong attention to detail.