Medical Receptionist / Booking Consultant

at  Jones Radiology

• Join a leading patient-focused Medical Imaging Practice
• Permanent full-time or part-time role with a committed and dynamic team
• Receive extensive training to deliver exceptional patient experience
• Competitive remuneration and a range of employee benefits

ABOUT US

Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services throughout South Australia and Alice Springs. Our highly motivated personnel are patient-focused, and we pride ourselves on our values-driven service. At Jones Radiology, we heavily invest in up-to-date equipment, and we are proudly at the forefront of medical imaging systems and technology. We also invest in our people, and our commitment to care for others extends to our highly supported clinical teams.

NEXT STEPS

If you are seeking your next career challenge and are passionate about delivering excellent medical imaging services to patients, referrers, and the community, we encourage you to apply to Jones Radiology today.
Simply complete the application process by clicking the Apply Now button, answer the Shortlist Questions and we will be in touch with you shortly. Apply now!
Respectfully, no recruitment agencies.

ABOUT THE ROLE

Jones Radiology is seeking a people-focused and customer-centric individual to join our Whyalla clinic; and play a fundamental role in upholding Jones Radiology’s brand promise and delivering an outstanding patient and referrer experience.
Permanent full-time or part-time opportunities are now available, and the role will be based at our Whyalla clinic location. Rotating shifts for this role will be available Monday to Friday between the core hours of 8.00am and 5.30pm.
Individuals in this role will be predominantly working in clinic as a Medical Receptionist; however, the roles’ duties include contribution to Booking (Contact Centre) shifts in clinic between the core hours of 8.15am and 5.00pm.
Upon your commencement, you will be trained to undertake all tasks and deliver Jones Radiology’s exceptional patient experience; but may be asked to attend additional training in Adelaide’s CBD (paid travel and accommodation, if required).

YOUR KEY RESPONSIBILITIES:

• Welcoming patients to our clinics and completing the arrival process
• Completing the patient post-appointment billing process and other in-clinic duties
• Interacting with patients and referrers to schedule a range of medical imaging appointments
• Responding to calls & enquiries in a timely, professional, and caring manner
• Providing excellent customer service and patient care, whilst minimising patient effort
• Developing and maintaining strong working relationships with patients, referrers, staff, and managers

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:

• Strong customer service skills, including active listening and objective questioning
• Demonstrated customer service experience, previous medical reception experience is highly regarded
• Demonstrated advanced experience using multiple programs simultaneously and systems navigation
• Demonstrated initiative and willingness to learn
• Excellent problem-solving, interpersonal and communication skills
• Ability to work autonomously and in a team environment
• Strong attention to detail