Medical Receptionist - Customer Service

at  Smaart Recruitment

• Monday - Friday, business hours (no weekends!)
• Ongoing training and development opportunities
• Supportive and inclusive team environment

JOB DESCRIPTION:

As a Customer Service Representative, you will be the first point of contact for our patients and families by playing a crucial role in delivering exceptional service and support by:

• Answering phone calls and emails from patients, addressing their inquiries and concerns in a professional and courteous manner.
• Scheduling appointments and managing patient bookings.
• Processing patient information and updating our electronic medical records system.
• Liaising with medical practitioners and other healthcare professionals to ensure smooth patient flow and optimal service delivery.

OUR IDEAL CANDIDATE:

• Previous experience as a Medical Receptionist is required.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to multitask.
• Proficiency in Microsoft Office and other relevant computer applications.
• A keen interest in providing excellent patient care within the health sector.
  If you are passionate about delivering exceptional patient care and have the skills and experience we are looking for, please submit your application today. For a confidential conversation, please call Hollie at SMAART on 08 8232 600

THE ROLE AND CLIENT:

Our client is a leading medical services provider in South Australia, committed to delivering high-quality healthcare services to their patients. We are currently seeking an experienced Medical Receptionist to join the team and contribute to our mission of providing exceptional patient care.

As a Customer Service Representative, you will be the first point of contact for our patients and families by playing a crucial role in delivering exceptional service and support by:

• Answering phone calls and emails from patients, addressing their inquiries and concerns in a professional and courteous manner.
• Scheduling appointments and managing patient bookings.
• Processing patient information and updating our electronic medical records system.
• Liaising with medical practitioners and other healthcare professionals to ensure smooth patient flow and optimal service delivery